Merchant Platform Engineer - Customer-Facing SaaS

Bask Health; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Bask Health seeks a Customer Engineer for the Merchant Platform to help businesses troubleshoot issues, understand platform functionality, and effectively use Bask Health’s merchant-facing software.

This customer-facing role combines troubleshooting, platform knowledge, and cross-functional collaboration with engineers, product and customer success teams. You’ll work with entrepreneurs and e-commerce operators to enable onboarding and ongoing usage.

Qualifications

• At least 3 years of customer-facing technical experience.
• Strong troubleshooting skills for SaaS/web apps.
• Experience explaining complex technical issues to non-technical users.

Responsibilities

• Investigate technical issues affecting Bask Health's merchant platform.
• Troubleshoot storefront, questionnaire, and checkout workflows.
• Explain platform functionality and configuration requirements to merchants.

Skills

Customer-facing

Technical troubleshooting

APIs

Web applications

Communication

Cross-functional collaboration

Tools

Postman

Insomnia

Jira

Job description

Bask Health seeks a Customer Engineer for the Merchant Platform to help businesses troubleshoot issues, understand platform functionality, and effectively use Bask Health’s merchant-facing software.

This customer-facing role combines troubleshooting, platform knowledge, and cross-functional collaboration with engineers, product and customer success teams. You’ll work with entrepreneurs and e-commerce operators to enable onboarding and ongoing usage.