Senior Product Designer, Merchant Platform SaaS

Bask Health; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Bask Health is seeking a Senior Product Designer to lead merchant-facing design across our SaaS platform. This hands-on, IC role combines product thinking, UX, interaction, and visual design to transform complex merchant workflows into clear, efficient software experiences.

You'll own the design process from discovery through prototyping, implementation, and iteration, collaborating with product, engineering, researchers, and customer-facing teams.

Qualifications

• 5+ years of professional experience in product design, UX design, interaction design, or a closely related field.
• Experience independently leading end-to-end product design projects.
• Strong portfolio demonstrating complex SaaS or web application design work.
• Experience designing administrative dashboards, business software, or workflow-heavy applications.

Responsibilities

• Lead end-to-end product design for merchant-facing applications across Bask Health.
• Design intuitive merchant dashboards and administrative interfaces.
• Create workflows for configuring and managing merchant storefronts.
• Design product catalog management experiences, including product setup, organization, and configuration.
• Improve subscription management and recurring commerce interfaces.
• Design merchant-facing pricing and billing configuration experiences within approved platform capabilities.
• Create clear workflows for managing business settings and operational preferences.
• Design interfaces that help merchants understand the status of their businesses and platform configurations.
• Improve navigation and information architecture across complex administrative applications.
• Develop user flows, wireframes, high-fidelity mockups, and interactive prototypes.
• Simplify multi-step merchant configuration and setup processes.
• Design tables, filters, forms, bulk actions, and other components used in data-heavy applications.
• Improve error messages, validation states, and recovery workflows for merchant actions.
• Design appropriate confirmation patterns for sensitive or consequential administrative changes.
• Collaborate with product managers to define merchant problems, requirements, and design objectives.
• Work closely with frontend engineers to ensure designs are implemented accurately.
• Partner with researchers and customer-facing teams to understand merchant behaviors and pain points.
• Conduct or participate in usability testing for merchant-facing features.
• Use product analytics and merchant feedback to evaluate design effectiveness.

Skills

End-to-end product design

SaaS experience

Administrative dashboards design

Figma proficiency

User research & usability testing

Tools

Figma

Prototyping tools

Job description

Bask Health is seeking a Senior Product Designer to lead merchant-facing design across our SaaS platform. This hands-on, IC role combines product thinking, UX, interaction, and visual design to transform complex merchant workflows into clear, efficient software experiences.

You'll own the design process from discovery through prototyping, implementation, and iteration, collaborating with product, engineering, researchers, and customer-facing teams.