Health Tech Content Designer: UX Writing & Onboarding

Bask Health; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Bask Health is seeking a Content Designer to craft clear, intuitive content across its software platform, spanning merchant dashboards, onboarding, questionnaires, checkout, and settings.

You will combine UX writing, information architecture, and collaboration with product and engineering to improve labeling, instructions, error messages, and user guidance while ensuring accessibility and plain-language standards.

Qualifications

• 3+ years of professional experience in content design, UX writing, product content strategy, or a closely related field.
• Portfolio or work samples demonstrating content design for digital products.
• Strong writing, editing, and information organization skills.
• Experience writing interface content for web or mobile applications.

Responsibilities

• Create clear, concise, and user-friendly content across Bask Health's digital products.
• Write interface copy for merchant-facing, patient-facing, and internal platform experiences.
• Develop navigation labels, buttons, form instructions, helper text, and confirmation messages.
• Improve error messages and recovery instructions so users understand how to resolve problems.
• Design content for onboarding and account setup experiences.
• Create clear instructions for multi-step workflows and configuration processes.
• Collaborate with product designers to improve the usability of complex interfaces.
• Work with product managers to understand product requirements and user needs.
• Develop content for dashboards, settings pages, and administrative tools.
• Improve content within questionnaires and form-based experiences.
• Create clear empty states, loading messages, and system notifications.
• Help users understand product features, available actions, and next steps.
• Review existing interfaces to identify confusing or inconsistent terminology.
• Develop reusable content patterns for common product interactions.
• Contribute to Bask Health's content guidelines and design system.
• Maintain consistent terminology across different areas of the platform.
• Support information architecture improvements and content organization.
• Collaborate with engineers to ensure content is implemented correctly.
• Participate in product discovery and design discussions.
• Review prototypes and provide content recommendations early in development.
• Work with UX researchers to evaluate content comprehension and usability.
• Use user feedback and research findings to improve interface language.
• Apply accessibility and plain-language principles to product content.
• Support content consistency across configurable merchant experiences.
• Collaborate with clinical and pharmacy stakeholders when specialized terminology requires review.
• Document content decisions, terminology guidelines, and reusable writing patterns.

Skills

Content design

UX writing

Product content strategy

Information architecture

Plain-language writing

Accessibility

Figma

Collaboration with engineers

Tools

Figma

Design Systems

Job description

Bask Health is seeking a Content Designer to craft clear, intuitive content across its software platform, spanning merchant dashboards, onboarding, questionnaires, checkout, and settings.

You will combine UX writing, information architecture, and collaboration with product and engineering to improve labeling, instructions, error messages, and user guidance while ensuring accessibility and plain-language standards.