SaaS Implementation Specialist — Client Onboarding & Success

Intaker; Los Angeles (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Unlimited snacks

Happy Hour Thursdays

Business trips

Career growth

Healthcare benefits

401(k) matching

Bonus up to 10%

Job summary

Intaker in Los Angeles is seeking an Implementation Specialist to lead end-to-end onboarding of our SaaS features for law firms, ensuring smooth deployments and high customer satisfaction.

You will collaborate with sales and customer success to translate needs into solutions, become a product expert, and educate customers on new functionalities, best practices, and updates.

We offer healthcare benefits, a 401(k) with match, and KPI-based earnings up to $75k plus a 10% bonus with annual review.

Qualifications

• Bachelor's degree in Engineering or Business or other analytical fields.
• Strong communication and interpersonal skills.
• Detail-oriented and highly organized.

Responsibilities

• Lead end-to-end implementation of various features.
• Collaborate with sales and customer success to translate customer needs into successful product implementations.
• Become product expert and train customers on features and updates.
• Educate customers about new functionalities and best practices.

Skills

Excellent communication

Interpersonal skills

Organized

Attention to detail

Adaptable in fast-paced environments

Education

Bachelor's degree in Engineering or Business

Job description

Intaker in Los Angeles is seeking an Implementation Specialist to lead end-to-end onboarding of our SaaS features for law firms, ensuring smooth deployments and high customer satisfaction.

You will collaborate with sales and customer success to translate needs into solutions, become a product expert, and educate customers on new functionalities, best practices, and updates.

We offer healthcare benefits, a 401(k) with match, and KPI-based earnings up to $75k plus a 10% bonus with annual review.