SaaS Implementation Lead & Solutions Architect

QuikStor; El Segundo (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Vacation and Sick Time

Annual Bonus

Employee Assistance Program

Education Assistance

Employee Discount Store

Discounted Storage

Equity Opportunities

On-siteHQ – El Segundo

Job summary

QuikStor is seeking an Implementation Manager at its El Segundo, CA HQ to translate customer business requirements into QuikStor system configurations. You will bridge Sales, Project Management, and Implementation Execution, ensuring scalable deployments and clear specs for handoff to the execution team.

With 3–6+ years in SaaS implementation, you will advise on best practices, tailor configurations, and maintain strong documentation.

Qualifications

• 3 to 6+ years of experience in SaaS implementation, onboarding, or solutions consulting
• Deep understanding of complex, configurable B2B SaaS platforms
• Strong customer-facing communication and discovery skills
• Ability to translate business requirements into clear technical and functional specifications
• High attention to detail and strong documentation discipline
• Comfortable working in a structured, multi-team implementation model
• Ability to operate independently while collaborating across functions

Responsibilities

• Lead detailed discovery sessions with customers to understand their operational workflows, policies, and business requirements
• Advise customers on best practices and recommended configurations within the QuikStor platform
• Identify gaps between current customer processes and QuikStor-native workflows, and guide customers toward scalable solutions
• Define how QuikStor should be configured to meet customer needs, including leasing, billing, delinquency, access control, reporting, and integrations
• Translate customer requirements into clear, structured implementation specifications
• Ensure configurations align with QuikStor best practices, compliance requirements, and long-term scalability
• Deliver clean, complete handoff documentation to the Implementation Execution team
• Partner closely with Project Management to ensure scope, assumptions, and dependencies are clearly understood
• Support the Execution team during build and validation phases by answering questions and clarifying requirements
• Work closely with Sales to support pre-implementation alignment and expectation setting
• Partner with Product to provide feedback on configuration gaps, edge cases, and customer needs
• Collaborate with Support to ensure smooth post-go-live transitions
• Serve as a trusted product expert for customers throughout the implementation lifecycle
• Help customers understand not just how the system is configured, but why
• Reduce post-launch issues by ensuring customers are properly aligned and educated during implementation

Skills

SaaS implementation experience

Customer-facing communication

Requirements elicitation

Documentation discipline

Cross-functional collaboration

Job description

QuikStor is seeking an Implementation Manager at its El Segundo, CA HQ to translate customer business requirements into QuikStor system configurations. You will bridge Sales, Project Management, and Implementation Execution, ensuring scalable deployments and clear specs for handoff to the execution team.

With 3–6+ years in SaaS implementation, you will advise on best practices, tailor configurations, and maintain strong documentation.