Remote Client Success Manager (SaaS Growth)

Quikstor-Self-Storage; El Segundo (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Retirement Plan

Vacation and Sick Time

Annual Bonus

Employee Assistance Program

Education Assistance Program

Employee Discount Store

Equity Opportunities

Discounted Storage

Job summary

QuikStor is seeking a Client Success Representative in El Segundo, CA. This on-site role manages a portfolio post-implementation, drives feature adoption, and pursues account expansion.

You will coordinate with Support and Sales to ensure client satisfaction and renewals, with a compensation mix based on recurring revenue and new opportunities. The ideal candidate has 2–4 years in B2B SaaS customer success or account management, excellent communication skills, and a proactive approach to client

Qualifications

• 2 - 4 years of experience in customer success, account management, or post-sale roles in B2B SaaS.
• Proven track record of retaining and growing a book of accounts.
• Strong communication, presentation, and training skills, in person and remote.
• Highly organized with disciplined follow-through managing many accounts and priorities.

Responsibilities

• Own the relationship for an assigned portfolio post-implementation.
• Drive feature adoption and upsell opportunities.
• Coordinate with Support to ensure timely issue resolution.
• Monitor account health and renewals; lead quarterly business reviews for larger operators.
• Travel 10-15% for client visits and industry events if required.

Skills

Customer Success

Account Management

Communication

Training

Tools

HubSpot

Intercom

Excel

Job description

QuikStor is seeking a Client Success Representative in El Segundo, CA. This on-site role manages a portfolio post-implementation, drives feature adoption, and pursues account expansion.

You will coordinate with Support and Sales to ensure client satisfaction and renewals, with a compensation mix based on recurring revenue and new opportunities. The ideal candidate has 2–4 years in B2B SaaS customer success or account management, excellent communication skills, and a proactive approach to client