SaaS Implementation Lead - Onboarding & Success (Remote)

Pushpay Holdings Limited; United States; Hybrid; USD 68,000 - 78,000; Full time

Benefits offered by this job

401K match

Hybrid work model

Remote work for approved states

Paid holidays

PTO

Job summary

Pushpay is seeking an Implementation Specialist II for Catholic parishes to lead onboarding and successful implementation of our product suite. The role blends technical setup with high‑touch customer interactions, ensuring adoption and value realization.

Based in Colorado Springs with remote options, this hybrid position requires 3 days in the COS office and 2 days remote. Strong SaaS onboarding experience and excellent communication are essential.

Qualifications

• B.A./B.S. degree and experience in SaaS onboarding or Customer Success.
• Proven ability to manage onboarding projects and coordinate with cross-functional teams.
• Excellent verbal and written communication; detail oriented and proactive.

Responsibilities

• Project manage onboarding and implementation for Catholic customers; manage pipeline and KPI targets.
• Become an expert in Pushpay product suite and set clear expectations with customers.
• Deliver high‑quality interactions, drive adoption, and handle multiple implementations.
• Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementations.
• Develop account plans; review accounts, highlight ROI, and propose process improvements.
• Maintain customer relationships and ensure retention while monitoring parish software markets.
• Meet monthly/quarterly/annual goals and provide timely reports and forecasts.

Skills

SaaS onboarding

Customer Success

Communication skills

Problem solving

Time management

Startup mindset

CRM tools

Education

BA/BS Degree

Tools

Salesforce

Job description

Pushpay is seeking an Implementation Specialist II for Catholic parishes to lead onboarding and successful implementation of our product suite. The role blends technical setup with high‑touch customer interactions, ensuring adoption and value realization.

Based in Colorado Springs with remote options, this hybrid position requires 3 days in the COS office and 2 days remote. Strong SaaS onboarding experience and excellent communication are essential.