Implementation Specialist 2, Catholic

pushpay; United States; Híbrido; USD 68 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model – 3 days in COS, 2 n

Remote work for approved states

12 paid company holidays

2 paid Volunteer Time Off days

15 days PTO to start, tenure increases

Paid parental and adoption leave

401K match

Resumo da oferta

Pushpay Holdings Limited in the United States is seeking an Implementation Specialist II to manage onboarding of Catholic customers across segments, delivering accurate, product‑driven implementations and outstanding post‑sale service. You will become an expert in the Pushpay product suite, coordinate with Product and Customer Success teams, and drive adoption while meeting KPI targets.

The role supports a hybrid work model with some remote states and requires a BA/BS and SaaS onboarding

Qualificações

• BA/BS degree required.
• 3+ years SaaS onboarding or customer success experience.
• Excellent verbal and written communication.
• Ability to navigate objections and drive results.
• Experience with CRM software (Salesforce) preferred.

Responsabilidades

• Project manage onboarding and implementation for Catholic customers and pipeline.
• Become an expert in the Pushpay product suite and set expectations.
• Deliver high-quality interactions, drive product adoption and manage multiple implementations.
• Coordinate with Product, Service Delivery and Customer Success teams.
• Build and execute account plans tailored to each account.
• Review accounts to highlight results, analyze metrics and demonstrate ROI.

Conhecimentos

Communication

Multi-client management

Problem solving

Customer focus

Formação académica

BA/BS Degree

Ferramentas

Salesforce

Descrição da oferta de emprego

About the Role

The Implementation Specialist II will manage the onboarding of customers in all segments by successfully implementing the Pushpay product suite. The right individual provides a distinctive post sale service that makes Pushpay the market leader and preferred choice for digital giving in the non‑profit space. This individual possesses a passion for customer satisfaction, obsession for accuracy, a blend of technical and customer‑interaction skills, a drive for excellence, can effectively navigate objections, and has what it takes to deliver results.

Named as one of BuiltIn ' Best Places to Work ' in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ' Washington's 100 Best Companies to Work For' list in the large companies category for 2024; named as a 2025 ' Best Places to Work for Women' by Best Companies Group.

Benefits and Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the COS office / 2 days remote
• Remote work for approved states
• 12 paid company holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start, increases with tenure and seniority
• Paid parental and adoption leave

Compensation Range: $67,500-$78,489

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.

What You'll Do

• Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI's.
• Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
• Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
• Build and effectively execute account plans and strategies unique to each account.
• Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
• Help develop existing customer relationships with the company; in‑line with the company service process and ensure maximum customer retention is achieved.
• Maintain knowledge of parish software market conditions and competitive activities.
• Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
• Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

What You'll Bring

• BA/BS Degree
• 3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager.
• Excellent verbal and written communication skills.
• Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes.
• Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues.
• Desire to work in a startup environment, with proactive mindset and minimum need for supervision.
• Experience with CRM software (e.g. Salesforce).
• Ability to prioritize and manage workload to meet deadlines.
• Ability to manage multiple, concurrent client relationships.
• Well‑organized and strong work ethic.
• Ability to anticipate change and adjust priorities accordingly.
• Understanding of key drivers of success for Catholic parishes.
• Understanding of industry culture, products, and services.
• Excellent eye for detail - ability to create accurate and high quality pieces of work.
• Not required: Bilingual in Spanish; ability to translate verbal and written communication, and speak to customers in Spanish.

Work Environment & Physical Demands

Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

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