SaaS Implementation Lead — Onboarding & Go-Live (Hybrid)

Lightspeed DMS LLC.; South Jordan (UT); Hybrid; USD 75,000 - 97,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Pay transparency

Job summary

Lightspeed is a leading cloud-based software provider for dealerships, seeking a SaaS Implementation & Onboarding professional in Utah. You will manage onboarding projects, configure the DMS platform to dealership workflows, and coordinate data migrations across pre-launch to post-launch stages.

The role requires strong project management, CRM experience, and the ability to work weekends during go-live windows in a hybrid office setting.

Qualifications

• Bachelor’s degree in Business, Information Systems, or related field.
• Experience managing SaaS implementation, onboarding, or customer success projects in a B2B environment.
• Excellent time management and organizational skills, juggling multiple projects.
• Comfort with cloud-based platforms, CRMs, and project management tools (Salesforce, Jira, Asana).
• Availability to work periodic weekends and after-hours during critical go-live windows.

Responsibilities

• Lead structured onboarding projects for new SaaS subscribers, managing scope, timeline, and deliverables across pre-launch, go-live, and post-launch phases.
• Configure and customize the DMS platform to align with each dealership’s workflows, integrations, and subscription tier.
• Conduct data migration planning and verification to ensure a seamless transition from legacy systems to the Lightspeed SaaS environment.
• Run verification sessions to confirm client understanding of platform functionality and validate configuration accuracy before go-live.
• Manage concurrent implementation projects across multiple accounts using project management tools, maintaining accurate status, milestones, and risk logs.
• Monitor and maintain personal project backlogs; prepare and distribute regular implementation status reports for internal stakeholders.
• Document customer configurations and implementation decisions to support long-term account health and smooth handoffs.

Skills

SaaS implementation

Onboarding

Project management

Time management

CRM platforms

Education

Bachelor’s degree in Business, Information Systems, or related field

Tools

Salesforce

Jira

Asana

Job description

Lightspeed is a leading cloud-based software provider for dealerships, seeking a SaaS Implementation & Onboarding professional in Utah. You will manage onboarding projects, configure the DMS platform to dealership workflows, and coordinate data migrations across pre-launch to post-launch stages.

The role requires strong project management, CRM experience, and the ability to work weekends during go-live windows in a hybrid office setting.