Client Onboarding & Implementation Lead (Hybrid)

Forsta; Provo (UT); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Press Ganey is seeking a Client Implementation Manager to lead client onboarding and coordinate go-live with Delivery Teams. You will set expectations, align product needs and timelines, and drive client success with cross‑functional collaboration from day one.

This hybrid role is based in Provo, UT, with potential locations including Chicago and South Bend. You will build strong client relationships, manage expectations, and ensure value delivery throughout the implementation lifecycle.

Qualifications

• Minimum 5 years' of relevant experience in a client-facing project management, consulting, or operations role.
• Excellent interpersonal, communications, listening, and presentation skills.
• Solid working knowledge of improvement methodology, best practices, and data analytics.
• Proven track record of delivering complex projects and attaining high client satisfaction.
• Ability to work in a fast-paced environment while prioritizing competing client needs.
• Obsession with customer experience including follow-up and problem resolution.

Responsibilities

• Provides day to day oversight of the client implementation including understanding the clients' goals and use cases, recommend, and guide product configuration, helps set expectations, and establish priorities.
• Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
• Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to set up clients for success.
• Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
• Brings in appropriate PG Forsta experts and creates seamless handoff to other departments and post implementation support.
• Identify and elevate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.
• Provides product overview and connects client with training and education opportunities.

Skills

Client-facing PM

Relationship building

Project management

Analytical thinking

Multitasking

Customer experience

Education

Bachelor's degree

Job description

Press Ganey is seeking a Client Implementation Manager to lead client onboarding and coordinate go-live with Delivery Teams. You will set expectations, align product needs and timelines, and drive client success with cross‑functional collaboration from day one.

This hybrid role is based in Provo, UT, with potential locations including Chicago and South Bend. You will build strong client relationships, manage expectations, and ensure value delivery throughout the implementation lifecycle.