Enterprise SaaS Onboarding Lead (Hybrid)

Restaurant365; Austin, Akron, Irvine (TX, OH, CA); Hybrid; USD 79,000 - 118,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive medical benefits

401k + matching

Team member stock options

Flexible Time Off + Company holidays

Weekly catered lunches + snacks

Wellness initiatives

Job summary

Restaurant365 in Austin, TX is seeking a Senior Implementation Specialist to lead high-touch onboarding for enterprise restaurant groups. You will partner with Project Managers, Solutions Architects, and Customer Success to design tailored onboarding plans and ensure on-time, on-budget delivery.

You will mentor junior team members, train end users, and advise on complex use cases and integrations to maximize platform value. This hybrid role emphasizes collaboration and process improvement.

Qualifications

• 5+ years of hands-on experience in SaaS onboarding or implementation.
• Experience managing complex, high-touch implementations with project management skills.
• Deep understanding of multiple R365 product lines: Accounting, Operations, ExpandShare, and HIRE
• Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously, prioritize effectively, and meet tight deadlines without sacrificing quality.
• Excellent verbal and written communication skills, including the ability to lead client-facing trainings and translate technical concepts into clear, actionable guidance for both technical and non-technical stakeholders.
• Highly analytical and solutions-oriented, able to assess requirements, troubleshoot issues, and make timely, data-informed decisions that support customer success.
• Self-starter with the ability to work independently, while also demonstrating strong collaboration skills when working cross-functionally with Project Managers, Engineers, Product, and Customer Success.
• Demonstrated coaching or mentorship experience.
• Strong analytical and problem-solving skills.
• Proven SaaS tool fluency, sound technical knowledge, and detail orientation.

Responsibilities

• Lead complex, enterprise-scale implementations from discovery to adoption, ensuring alignment between customer requirements and R365’s platform capabilities to manage milestones on time and within budget to deliver smooth and complete project experience for customers.
• Conduct advanced discovery sessions to deeply understand multi-location, multi-system workflows, and configure solutions to maximize operational efficiency.
• Deliver expert-level training (virtual or onsite) that drives confident end-user adoption, tailoring content to different audience levels—from executives to frontline staff.
• Apply deep product expertise to advise on complex use cases, integrations, and best practices, ensuring customers maximize the full value of the platform.
• Mentor and coach junior Implementation Specialists, providing feedback, sharing best practices, and contributing to internal training programs.
• Collaborate cross-functionally with Project Management, Solutions Architecture, Product, and Support to resolve issues, address custom requirements, and ensure delivery excellence.
• Contribute to continuous improvement by identifying process gaps, suggesting enhancements to implementation playbooks, and piloting new delivery approaches.
• Proactively manage risk, surfacing adoption blockers early and developing mitigation strategies to keep projects on track.
• Other duties as assigned.

Skills

SaaS onboarding

Project management

Client-facing trainings

Cross-functional collaboration

Mentoring

Analytical thinking

Technical problem solving

Time management

Stakeholder communication

Solution architecture familiarity

Job description

Restaurant365 in Austin, TX is seeking a Senior Implementation Specialist to lead high-touch onboarding for enterprise restaurant groups. You will partner with Project Managers, Solutions Architects, and Customer Success to design tailored onboarding plans and ensure on-time, on-budget delivery.

You will mentor junior team members, train end users, and advise on complex use cases and integrations to maximize platform value. This hybrid role emphasizes collaboration and process improvement.