SaaS Onboarding Manager — Drive Go-Live & Early Adoption

IsoTalent; Pleasant Grove (UT); On-site; USD 130,000; Full time

Benefits offered by this job

Compensation: $130,000 annual salary

Commission

Health, Dental, Vision, Life & Disability Insurance

Paid Time Off

Job summary

A leading SaaS company in Pleasant Grove, Utah is seeking an Onboarding Manager to enhance customer onboarding journeys. This role requires 3+ years of experience in SaaS environments and expertise in managing onboarding processes. The ideal candidate should excel in project management, telephony system setups, and collaborate with various teams for seamless customer experiences. Competitive compensation includes a $130,000 salary, commission, and comprehensive health insurance packages.

Qualifications

• 3+ years of experience in SaaS onboarding, implementation, or customer success.
• Ability to move customers from contract to go-live quickly.
• Experience with telephony setup and call routing.

Responsibilities

• Own the customer onboarding process from contract close to go-live.
• Lead onboarding engagements to ensure fast time-to-value.
• Collaborate with Sales on clean handoffs and aligned expectations.

Skills

Customer onboarding

Project management

Organization

Prioritization

Telephony experience

Tools

Salesforce

AI-powered products

TruLark

Job description

A leading SaaS company in Pleasant Grove, Utah is seeking an Onboarding Manager to enhance customer onboarding journeys. This role requires 3+ years of experience in SaaS environments and expertise in managing onboarding processes. The ideal candidate should excel in project management, telephony system setups, and collaborate with various teams for seamless customer experiences. Competitive compensation includes a $130,000 salary, commission, and comprehensive health insurance packages.