SaaS Implementation Lead — Client Onboarding

Motus; Chicago (IL); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Open PTO

FSAs & HSAs

401K Plan

Disability & Life Insurance

Family Planning & Parenting Support

Modern Health coaching

Home Office Reimbursement

Internal Referral Program

WorkAnywhere Reimbursement

Maternity Leave

Paternity Leave

Job summary

Motus in Chicago is seeking an Implementation Specialist to lead the client implementation process from start to finish, ensuring a flawless rollout that sets customers up for success on the platform.

You will manage 25+ active implementations, build strong relationships from admins to executives, and leverage your project-management skills to deliver on client objectives while collaborating across Motus teams.

Qualifications

• 2-4 years of experience implementing and/or supporting clients in a B2B SaaS environment.
• Strong project management, organizational, and analytical skills.
• Outstanding communication skills in verbal, listening, and written capacities.
• Strong interpersonal skills and the ability to set clear expectations and establish effective relationships with both clients and internal partners.
• Ability to lead multiple implementations under tight time constraints.

Responsibilities

• Provide expert knowledge on Motus products, services, and standard processes to prospective and new clients.
• Be responsible for Commercial to Enterprise level client program implementations from the sales handoff to support.
• Lead client kick-off calls to define and provide consultation on program parameters.
• Initiate ongoing communications and follow-ups to ensure client program objectives are met.
• Handle at least 25 active implementations concurrently.
• Meet Implementation Specialist success metrics.
• Analyze client program parameters and provide consultative advice and feedback as necessary.
• Set up project plans, report on the status of achievements, and proactively identify project risks.
• Set and reinforce expectations and deadlines with clients and ensure follow-through on any commitments made by the sales rep.
• Communicate project progress promptly to all clients and Motus team members.
• Work with client and appropriate Motus personnel to set up and configure system settings.
• Based on the implementation level, attend customers supported Q & A or host Motus-led training.
• Ensure accurate client knowledge handoff between client and Service teams.
• Handle deliverables and desired outcomes for proof of concepts and pilots.
• Occasional travel 1-2 times per year for onsite customer implementations.

Skills

Project management

Organizational skills

Analytical skills

Excellent communication

Interpersonal skills

Multi-project leadership

Tools

Rocketlane

Salesforce.com

Excel

Smartsheet

PowerPoint

Word

Job description

Motus in Chicago is seeking an Implementation Specialist to lead the client implementation process from start to finish, ensuring a flawless rollout that sets customers up for success on the platform.

You will manage 25+ active implementations, build strong relationships from admins to executives, and leverage your project-management skills to deliver on client objectives while collaborating across Motus teams.