SaaS Growth Account Manager

Olly Olly; Charlotte (NC); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Base salary + monthly bonus

Hybrid work environment

Mon-Fri, 8AM-5PM EST

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Mental Health & Wellness programs

Growth-oriented culture

Job summary

Olly Olly is seeking an Account Manager to manage a portfolio of 150-175 small business clients, acting as their primary contact and growth partner. You will drive SaaS adoption, deliver training, and identify opportunities to upsell digital solutions such as Google Ads and Local Services Ads.

You will collaborate with cross-functional teams and maintain proactive outreach, including up to 25 outbound calls per day, to ensure client success and retention.

Qualifications

• Proven track record managing high-volume client relationships in agency or software environments.
• SaaS-first growth mindset with ability to drive software adoption.
• Experience upselling or consultative sales, identifying client needs and pitching solutions like PPC/LSA.
• Strong understanding of modern digital marketing trends and ability to translate data into advice.
• Excellent verbal and written communication with active listening and empathy.
• CRM proficiency and disciplined record-keeping.

Responsibilities

• Maintain a portfolio of 150-175 small business clients as their primary contact and growth partner.
• Drive SaaS-first adoption, training, and usage to ensure long-term engagement.
• Identify upsell/cross-sell opportunities for digital solutions (Google Ads, LSA, PPC).
• Monitor client platform usage, login frequency, and metrics to spot churn risks early.
• Conduct up to 25 outbound calls per day to maintain alignment and value delivery.
• Collaborate with cross-functional teams (SEO, Paid Media, Product) to resolve issues and optimize strategies.
• Translate advertising results into ROI-driven business value for small business owners.

Skills

HubSpot CRM

Upselling

Account management

Communication skills

Time management

Tools

Google Ads

HubSpot CRM

Job description

Olly Olly is seeking an Account Manager to manage a portfolio of 150-175 small business clients, acting as their primary contact and growth partner. You will drive SaaS adoption, deliver training, and identify opportunities to upsell digital solutions such as Google Ads and Local Services Ads.

You will collaborate with cross-functional teams and maintain proactive outreach, including up to 25 outbound calls per day, to ensure client success and retention.