Account Manager

Olly Olly; Austin (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Monthly performance bonus

Hybrid work model

Mon-Fri EST schedule

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Mental Health & Wellness

Growth-oriented culture

Job summary

Olly Olly is seeking an Account Manager to manage a portfolio of 150-175 small business clients, acting as the primary contact and growth partner. You will drive SaaS-first adoption, train clients on our platform, and lead strategic conversations to maximize value.

You will proactively identify upsell opportunities within digital marketing services, including Google Ads and Local Services Ads, while collaborating with cross-functional teams to deliver integrated campaigns and measurable ROI for

Qualifications

• Experience in high-volume, customer-centric roles such as account management or customer success.
• SaaS-first growth mindset with ability to drive software adoption.
• Commercial acumen with upselling or consultative sales experience.

Responsibilities

• Maintain a portfolio of 150-175 small business clients, serving as primary contact and trusted advisor.
• Drive product adoption and consistent usage to ensure long-term client stickiness.
• Identify upsell opportunities and expand engagement through Google Ads campaigns (LSA/ PPC).
• Monitor client activity and retention metrics to preempt churn and craft retention plans.
• Provide phone-based support and strategic guidance to clients.
• Collaborate with SEO, Paid Media, and Product teams to optimize campaigns.

Skills

Account management

CRM proficiency

Communication

Upselling

Digital advertising knowledge

Tools

HubSpot CRM

Google Ads

Job description

About Olly Olly

Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we’re blending technology and real-world expertise to empower businesses across the U.S. like never before.

Our Vision

We aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly.

Our journey began as an agency and we’ve already helped thousands of clients succeed. Now, we’re embracing an exciting new chapter: becoming a SaaS-first company. By combining hard-earned human expertise with AI and automation, we’re creating affordable solutions that give business owners peace of mind while driving measurable success.

Why We Need You

As an Account Manager, you will wield the power to forge unbreakable alliances with our esteemed clientele. Your mission will be to delve deep into the hearts and minds of these visionaries, comprehending their unique needs, and becoming their unwavering beacon of triumph with our unparalleled products and services.

The Impact You’ll Have

• Maintain a portfolio of 150-175 small business clients, serving as their primary point of contact, strategic growth partner, and trusted advisor.
• Drive a SaaS-first mentality across your book of business by proactively pushing product adoption, software training, and consistent application usage to ensure long-term client stickiness and loyalty.
• Display a highly proactive growth approach by identifying opportunities to upsell and cross-sell essential digital solutions, specifically focusing on expanding client engagement through Google Ads campaigns, including Local Services Ads (LSA) and Pay-Per-Click (PPC).
• Meticulously monitor client platform usage, login frequencies, and product engagement data alongside performance metrics to identify churn risks early and implement targeted retention initiatives.
• Provide exceptional customer service and continuous support primarily over the phone by executing up to 25 intentional, value-driven outbound calls per day to maintain strategic alignment.
• Remain ahead of ever-changing digital marketing trends, platform updates, and competitive landscapes to provide invaluable, consultative insights that keep your clients positioned as market leaders.
• Conduct monthly check-ins to gather feedback, address complex account challenges promptly, and translate technical advertising results into clear, ROI-driven business value for small business owners.
• Foster seamless collaboration with cross-functional technical teams (SEO, Paid Media Specialists, Product Teams) to resolve client issues efficiently and optimize integrated marketing strategies.

What We Really Need From You

• A proven track record of cultivating and nurturing client relationships in high-volume, customer-centric roles (such as account management or customer success) within an agency or software environment.
• A SaaS-first growth mindset with the ability to advocate for technology, drive software adoption, and consult non-technical small business owners on the benefits of digital workflows.
• Commercial acumen and prior upselling or consultative sales experience, demonstrating the ability to confidently identify needs and pitch digital advertising solutions like Google Ads (PPC & LSA).
• A strong conceptual understanding of modern digital marketing, including search engine visibility and ever-changing digital trends, with a curiosity to continuously upskill.
• Strong oral and written communication skills, with a heavy emphasis on active listening, empathy, and translating complex "marketing jargon" into actionable business insights.
• Highly adaptable with strong critical thinking, organizational, and time-management skills to effectively balance a large book of business alongside shifting operational priorities.
• CRM proficiency (e.g., HubSpot) to accurately track client interactions, manage pipelines, and maintain impeccable systems of record.
• A genuine passion for entrepreneurship and a profound comprehension of the unique challenges and opportunities that local small business owners navigate.

What You’ll Love About Working at Olly Olly

• Base salary + monthly bonus based on performance
• Hybrid Environment: Perfect blend between in-office collaboration & WFH
• Schedule: Monday to Friday, 8AM-5PM EST
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Mental Health & Wellness plans
• Growth-oriented culture: Join an inclusive, international and innovative team where your contributions make a tangible difference.

Why Choose Us?

Join us during this pivotal transition as we transform from an agency to a human-centric SaaS provider. Your ideas, strategies and solutions will directly impact the success of small businesses. And our own growth! Let’s shape the future of small business growth together!