SaaS Growth Account Manager

Olly Olly; Austin (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Monthly performance bonus

Hybrid work model

Mon-Fri EST schedule

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Mental Health & Wellness

Growth-oriented culture

Job summary

Olly Olly is seeking an Account Manager to manage a portfolio of 150-175 small business clients, acting as the primary contact and growth partner. You will drive SaaS-first adoption, train clients on our platform, and lead strategic conversations to maximize value.

You will proactively identify upsell opportunities within digital marketing services, including Google Ads and Local Services Ads, while collaborating with cross-functional teams to deliver integrated campaigns and measurable ROI for

Qualifications

• Experience in high-volume, customer-centric roles such as account management or customer success.
• SaaS-first growth mindset with ability to drive software adoption.
• Commercial acumen with upselling or consultative sales experience.

Responsibilities

• Maintain a portfolio of 150-175 small business clients, serving as primary contact and trusted advisor.
• Drive product adoption and consistent usage to ensure long-term client stickiness.
• Identify upsell opportunities and expand engagement through Google Ads campaigns (LSA/ PPC).
• Monitor client activity and retention metrics to preempt churn and craft retention plans.
• Provide phone-based support and strategic guidance to clients.
• Collaborate with SEO, Paid Media, and Product teams to optimize campaigns.

Skills

Account management

CRM proficiency

Communication

Upselling

Digital advertising knowledge

Tools

HubSpot CRM

Google Ads

Job description

Olly Olly is seeking an Account Manager to manage a portfolio of 150-175 small business clients, acting as the primary contact and growth partner. You will drive SaaS-first adoption, train clients on our platform, and lead strategic conversations to maximize value.

You will proactively identify upsell opportunities within digital marketing services, including Google Ads and Local Services Ads, while collaborating with cross-functional teams to deliver integrated campaigns and measurable ROI for