Account Manager

Olly Olly; Charlotte (NC); Híbrido; USD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary + monthly bonus

Hybrid work environment

Mon-Fri, 8AM-5PM EST

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Mental Health & Wellness programs

Growth-oriented culture

Descripción de la vacante

Olly Olly is seeking an Account Manager to manage a portfolio of 150-175 small business clients, acting as their primary contact and growth partner. You will drive SaaS adoption, deliver training, and identify opportunities to upsell digital solutions such as Google Ads and Local Services Ads.

You will collaborate with cross-functional teams and maintain proactive outreach, including up to 25 outbound calls per day, to ensure client success and retention.

Formación

• Proven track record managing high-volume client relationships in agency or software environments.
• SaaS-first growth mindset with ability to drive software adoption.
• Experience upselling or consultative sales, identifying client needs and pitching solutions like PPC/LSA.
• Strong understanding of modern digital marketing trends and ability to translate data into advice.
• Excellent verbal and written communication with active listening and empathy.
• CRM proficiency and disciplined record-keeping.

Responsabilidades

• Maintain a portfolio of 150-175 small business clients as their primary contact and growth partner.
• Drive SaaS-first adoption, training, and usage to ensure long-term engagement.
• Identify upsell/cross-sell opportunities for digital solutions (Google Ads, LSA, PPC).
• Monitor client platform usage, login frequency, and metrics to spot churn risks early.
• Conduct up to 25 outbound calls per day to maintain alignment and value delivery.
• Collaborate with cross-functional teams (SEO, Paid Media, Product) to resolve issues and optimize strategies.
• Translate advertising results into ROI-driven business value for small business owners.

Conocimientos

HubSpot CRM

Upselling

Account management

Communication skills

Time management

Herramientas

Google Ads

HubSpot CRM

Descripción del empleo

About Olly Olly

Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we’re blending technology and real-world expertise to empower businesses across the U.S. like never before.

We believe small businesses are the backbone of our economy. That’s why we’re on a mission to provide them with tools, strategies and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably, without the hassle.

The Olly Olly platform complements our hands-on service perfectly: it’s no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow and maximize revenue with minimal effort, so they can reclaim their time to focus on what they do best.

Our Vision

We aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly.

Our journey began as an agency and we’ve already helped thousands of clients succeed. Now, we’re embracing an exciting new chapter: becoming a SaaS-first company. By combining hard-earned human expertise with AI and automation, we’re creating affordable solutions that give business owners peace of mind while driving measurable success.

Why We Need You

As an Account Manager, you will wield the power to forge unbreakable alliances with our esteemed clientele. Your mission will be to delve deep into the hearts and minds of these visionaries, comprehending their unique needs, and becoming their unwavering beacon of triumph with our unparalleled products and services.

The Impact You’ll Have

• Maintain a portfolio of 150-175 small business clients, serving as their primary point of contact, strategic growth partner, and trusted advisor.
• Drive a SaaS-first mentality across your book of business by proactively pushing product adoption, software training, and consistent application usage to ensure long-term client stickiness and loyalty.
• Display a highly proactive growth approach by identifying opportunities to upsell and cross-sell essential digital solutions, specifically focusing on expanding client engagement through Google Ads campaigns, including Local Services Ads (LSA) and Pay-Per-Click (PPC).
• Meticulously monitor client platform usage, login frequencies, and product engagement data alongside performance metrics to identify churn risks early and implement targeted retention initiatives.
• Provide exceptional customer service and continuous support primarily over the phone by executing up to 25 intentional, value-driven outbound calls per day to maintain strategic alignment.
• Remain ahead of ever-changing digital marketing trends, platform updates, and competitive landscapes to provide invaluable, consultative insights that keep your clients positioned as market leaders.
• Conduct monthly check-ins to gather feedback, address complex account challenges promptly, and translate technical advertising results into clear, ROI-driven business value for small business owners.
• Foster seamless collaboration with cross-functional technical teams (SEO, Paid Media Specialists, Product Teams) to resolve client issues efficiently and optimize integrated marketing strategies.

What We Really Need From You

• A proven track record of cultivating and nurturing client relationships in high-volume, customer-centric roles (such as account management or customer success) within an agency or software environment.
• A SaaS-first growth mindset with the ability to advocacy for technology, drive software adoption, and consult non-technical small business owners on the benefits of digital workflows.
• Commercial acumen and prior upselling or consultative sales experience, demonstrating the ability to confidently identify needs and pitch digital advertising solutions like Google Ads (PPC & LSA).
• A strong conceptual understanding of modern digital marketing, including search engine visibility and ever-changing digital trends, with a curiosity to continuously upskill.
• Strong oral and written communication skills, with a heavy emphasis on active listening, empathy, and translating complex "marketing jargon" into actionable business insights.
• Highly adaptable with strong critical thinking, organizational, and time-management skills to effectively balance a large book of business alongside shifting operational priorities.
• CRM proficiency (e.g., HubSpot) to accurately track client interactions, manage pipelines, and maintain impeccable systems of record.
• A genuine passion for entrepreneurship and a profound comprehension of the unique challenges and opportunities that local small business owners navigate.

What You’ll Love About Working at Olly Olly

• Base salary + monthly bonus based on performance
• Hybrid Environment: Perfect blend between in-office collaboration & WFH
• Schedule: Monday to Friday, 8AM-5PM EST
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Mental Health & Wellness plans
• Growth-oriented culture: Join an inclusive, international and innovative team where your contributions make a tangible difference.

Why Choose Us?

Join us during this pivotal transition as we transform from an agency to a human-centric SaaS provider. Your ideas, strategies and solutions will directly impact the success of small businesses. And our own growth! Let’s shape the future of small business growth together!