SaaS End-User Documentation Specialist

Veritas Automata, LLC; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Veritas Automata, LLC is seeking a technical writer to develop and maintain knowledge base articles, user guides, and training resources aligned with four annual software releases. You will translate complex functionality into clear, actionable content for users across platforms.

This role emphasizes producing long-form documentation and lite learning materials, with growth toward e-learning formats, video tutorials, and scalable documentation workflows within a collaborative, innovation-driven

Qualifications

• 5+ years of technical writing or documentation experience for software or SaaS platforms, including long-form technical documentation.
• Proven ability to translate highly technical information into clear, user-friendly content.
• Experience with a knowledge base or content management platform such as Zendesk, Confluence, or SharePoint.
• This role does not include instructor-led training.
• This role does not interact directly with external customers.
• Over time, you will grow into e-learning development, video tutorials, and other learning formats.

Responsibilities

• Develop and maintain knowledge base articles, job aids, user guides, and training resources alongside each of the four annual software releases.
• Write clear, precise technical documentation that translates complex functionality into language users can understand.
• Determine where new content belongs within the knowledge base and how functionality connects across the platform, user roles, and processes.

Skills

Technical writing

Documentation

Tools

Zendesk

Confluence

SharePoint

Job description

Veritas Automata, LLC is seeking a technical writer to develop and maintain knowledge base articles, user guides, and training resources aligned with four annual software releases. You will translate complex functionality into clear, actionable content for users across platforms.

This role emphasizes producing long-form documentation and lite learning materials, with growth toward e-learning formats, video tutorials, and scalable documentation workflows within a collaborative, innovation-driven