SaaS Documentation Specialist - Help Center Expert

Euna Solutions; Atlanta (GA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Euna Solutions is seeking a Content Specialist to join our Learning & Adoption team. You will create and maintain clear, user-focused help center articles that translate complex SaaS workflows into accessible documentation for customers.

You will collaborate with SMEs and senior team members to ensure accuracy and consistency across content. This hands-on role requires independence, strong writing skills, and the ability to manage multiple documentation projects with minimal coaching.

Qualifications

• 2-4 years of experience in technical writing, documentation, content writing, or a closely related field.
• Ability to translate complex product information into clear, user-friendly documentation.
• Strong written communication and editing skills with attention to detail.
• Comfortable working with subject matter experts to gather information and fill gaps.

Responsibilities

• Write clear, user-focused help articles for SaaS products.
• Identify docs needs tied to product releases and publish ahead of launches.
• Collaborate with SMEs to gather information and fill information gaps.
• Review and edit existing articles to ensure accuracy and consistency.
• Apply writing and accessibility standards across all documentation.
• Incorporate feedback from SMEs and senior team members to finalize work.

Skills

Technical writing

Documentation

Content writing

SME collaboration

Job description

Euna Solutions is seeking a Content Specialist to join our Learning & Adoption team. You will create and maintain clear, user-focused help center articles that translate complex SaaS workflows into accessible documentation for customers.

You will collaborate with SMEs and senior team members to ensure accuracy and consistency across content. This hands-on role requires independence, strong writing skills, and the ability to manage multiple documentation projects with minimal coaching.