Technical Writer

Milestone Technologies; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Milestone Technologies is seeking a Technical Writer in Phoenix to create and maintain documentation that supports team communication, training, projects, and processes. You will audit knowledge base systems, write concise documentation, and develop internal site content that aligns with brand standards.

Applicants should have strong written skills, experience with Notion/Jira and Google Workspace, and the ability to work across disciplines to deliver high-quality content on time.

Qualifications

• Proven experience creating and editing technical content.
• Ability to translate complex information into clear, accessible content.
• Experience with knowledge management platforms (Notion or similar).
• Experience using ticketing systems (Jira or equivalent).
• Strong written and verbal communication skills.

Responsibilities

• Lead an audit of current knowledge base systems and provide strategic recommendations for changes and improvements.
• Write concise documentation including knowledge base processes, best practices, communications, and presentations.
• Create and maintain internal site content aligned with brand standards.
• Maintain a content library to support communications and team collaboration.
• Write and simplify processes and procedures into clear language and workflows.
• Participate in all stages of documentation development from planning to publication.
• Collaborate with teams to develop documentation meeting its purpose within schedule and budget.
• Lead or support document retention, file naming, and storage initiatives.
• Tailor content to its context, audience, and format with critical thinking.

Skills

Google Workspace

Notion knowledge

Jira experience

Written communication

Collaboration with SMEs

Multi-project management

Visual content creation

Tools

Notion

Google Workspace

Jira

Adobe suite

Job description

The Technical Writer will be responsible for creating documentation to assist the team with communication, training, projects, organization, processes and procedures.

Responsibilities

• Lead an audit of current knowledge base systems and provide strategic recommendations for changes and improvements.
• Write concise documentation, including knowledge base processes, best practices, communications, and presentations.
• Create and maintain internal site content to ensure it is organized, accurate, and aligned with brand standards.
• Maintain a content library to support communications, team document control, team collaboration, and external sharing.
• Write and simplify processes and procedures into clear language, workflows, and instructions.
• Participate in all stages of documentation development, from project planning through release, including developing, writing, editing, and publishing content.
• Identify opportunities for operational efficiency while documenting processes and communicate recommended improvements to team leadership.
• Collaborate with teams across disciplines to develop documentation that meets its intended purpose within schedule and budget constraints.
• Lead or support document retention, file naming, and file storage initiatives.
• Tailor content to its context, format, and intended audience, applying critical thinking to ensure it meets content standards.
• Maintain a working knowledge of relevant industry-standard platforms.
• Create internal forms to collect information and initiate tracking processes for new project requests.

Skills

• Minimum 3 years of experience as a Content or Technical Specialist.
• Proficiency in document creation and collaboration tools, such as Google Workspace or equivalent.
• Experience organizing and maintaining content in knowledge management platforms, such as Notion or equivalent.
• Experience using ticketing systems, such as Jira or equivalent, including creating and maintaining canned responses for accurate, consistent customer communications.
• Effective written and verbal communication skills, with the ability to translate complex information into clear, accessible content.
• Experience collaborating with technical subject matter experts to develop accurate documentation.
• Ability to manage multiple documentation projects, prioritize competing requests, and meet deadlines.
• Ability to adapt to changing requirements and project priorities.
• Experience creating and editing visuals, such as annotated screenshots, diagrams, and illustrations, to support written documentation.
• Proficiency in image editing, graphic design, and publishing tools, such as Adobe Photoshop, Illustrator, InDesign, Quark, or equivalent a plus
• Experience in editorial work, copywriting, and/or analytics a plus
• Experience with data visualization tools, such as Tableau or equivalent, preferred.