SaaS Customer Success & Onboarding Specialist

OptiSigns Inc.; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible schedule

Paid time off

Job summary

A digital signage company in Houston is seeking a SaaS Customer Success Specialist to enhance customer experience through product demos, onboarding, and technical support. The ideal candidate should possess strong technical skills and a commitment to customer satisfaction. This on-site position offers opportunities for career growth into senior roles as the company expands, alongside a dynamic and innovative culture. Health, vision, and dental insurance, along with a flexible schedule, are included as perks.

Qualifications

• In-depth knowledge of A/V and embedded systems.
• Ability to diagnose and resolve technical issues.
• Strong mix of technical aptitude and interpersonal skills.

Responsibilities

• Guide customers through engaging product demonstrations.
• Onboard clients to ensure a seamless experience.
• Provide troubleshooting and technical support.

Skills

Technical Expertise

Customer-Focused

Troubleshooting Skills

Strong Communication Skills

Creative Thinking

Job description

A digital signage company in Houston is seeking a SaaS Customer Success Specialist to enhance customer experience through product demos, onboarding, and technical support. The ideal candidate should possess strong technical skills and a commitment to customer satisfaction. This on-site position offers opportunities for career growth into senior roles as the company expands, alongside a dynamic and innovative culture. Health, vision, and dental insurance, along with a flexible schedule, are included as perks.