SaaS Customer Success Manager - Onboarding & Adoption

Paycom; Dallas (TX); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k) with company match

Paid time off and holidays

Performance-based incentive

Flexible hybrid work environment

Job summary

Vehlo is seeking a Customer Success Manager to help onboarding SaaS customers in the automotive repair space. You will work with Sales to kick off onboarding, train customers through online tools and meetings, and ensure milestones are met.

You are organized, technically savvy, and customer-obsessed, with 2+ years in B2B CS. The role supports remote, hybrid, or office work, offering a flexible environment and growth opportunities.

Qualifications

• 2+ years experience in professional services or B2B CS/account management, preferably in SaaS.
• Proven ability in organization, project management, time management, and communication skills.
• Knowledge of Automotive industry and/or Shop Management System experience preferred.
• Technical experience or aptitude in working with SaaS platform configuration and troubleshooting?

Responsibilities

• Work closely with Sales to jump start new customer onboarding.
• Onboard customers through a combination of online training tools, training meetings you’ll conduct, and ongoing follow-up of questions during the onboard cycle.
• Ensure customer is fully aware of the onboard process and where they are in the process.
• Communicate goals and milestones to the customer and ‘push’ them to continue moving forward.
• Drive adoption of the customer and their staff.
• Set and adhere to go-live dates and ensure everything the customer needs to meet that date happens.
• Monitor the health of customers in your onboarding pipeline.
• Diligent tracking and measurement of each onboarding customer to ensure they are successful.
• Post go-live check-ins, ensure ongoing adoption, and regular check-ins with customers to maintain customer health.
• Deliver training through webinar and/or conference calls with key stakeholders.
• Measure and understand where the customer is at in terms of their needs to be ready for go-live.
• Track bugs, feature requests, other customer needs and elevate as appropriate to Support.
• Diligent tracking of your activities so each customer receives the attention they require

Skills

Customer success

SaaS

Onboarding

Project management

Communication

Organization

CRM experience

Automotive industry knowledge

Education

College degree or equivalent work experience

Job description

Vehlo is seeking a Customer Success Manager to help onboarding SaaS customers in the automotive repair space. You will work with Sales to kick off onboarding, train customers through online tools and meetings, and ensure milestones are met.

You are organized, technically savvy, and customer-obsessed, with 2+ years in B2B CS. The role supports remote, hybrid, or office work, offering a flexible environment and growth opportunities.