Remote SaaS Customer Success Manager – Auto Repair Tech

Vehlo; Tulsa (OK); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Dental/ Vision insurance

Job summary

Vehlo is seeking a Customer Success/Account Manager to partner with new and existing automotive customers, ensuring adoption and value realization across the platform. You will act as a trusted advisor, deliver compelling product demonstrations, and drive revenue growth through upsells and cross-sells.

You will travel regionally, work with multiple departments, and tailor solutions to each dealership’s goals, while maintaining strong relationships and delivering proactive, data-driven insights.

Qualifications

• 2+ years in customer-facing roles (CS, account mgmt, or consulting) in SaaS/tech.
• Ability to build and maintain relationships across multiple organizational levels.
• Excellent presentation skills for demos both virtual and in person.
• Strong analytical skills to translate data into actionable recommendations.
• Proficiency with CRM and engagement platforms.

Responsibilities

• Collaborate with recently signed customers
• Understand customers' needs and goals to achieve their objectives
• Become their trusted advisor / consultant
• Present the platform to audiences of all sizes both in-person and virtually
• Ensure dealerships fully adopt and utilize our suite of products; deliver training onsite/virtual when needed
• Analyze dealership data to provide insight into better performance
• Monitor health metrics to identify high churn risk
• Assist in the preparation of scheduled reports
• Send monthly communication, utilization, etc...
• Have daily meaningful contact with customers
• Document customer information, activities and interactions within Salesforce/ChurnZero
• Drive expansion & upsell opportunities
• Respond to customer inquiries via email, phone & texts; Manage customer escalations
• Provide users with troubleshooting, functionality explanations and best practices
• Travel locally (within a radius of 2 hours of home) and OOM (1 week per month)
• Create a partnership across multiple departments, connect with all levels of users and work toward each dealership’s goals

Skills

Customer success

Account management

SaaS experience

Communication

Presentation skills

CRM systems

Data analysis

Upsell/expansion

Tools

Salesforce

ChurnZero

Gainsight

Job description

Vehlo is seeking a Customer Success/Account Manager to partner with new and existing automotive customers, ensuring adoption and value realization across the platform. You will act as a trusted advisor, deliver compelling product demonstrations, and drive revenue growth through upsells and cross-sells.

You will travel regionally, work with multiple departments, and tailor solutions to each dealership’s goals, while maintaining strong relationships and delivering proactive, data-driven insights.