SaaS Customer Success Manager – Onboarding & Adoption

Vehlo; Dallas (TX); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) with company match

Paid time off and holidays

Performance-based incentives

Flexible hybrid work environment

Job summary

Vehlo is seeking a Customer Success Manager to improve customer onboarding processes for our SaaS solutions. You will ensure a smooth onboarding experience while fostering customer relationships and driving product adoption.

The role requires a customer-obsessed individual with strong communication and project management skills. Join our mission to simplify the customer journey in the automotive repair industry. We offer flexible work options and a comprehensive benefits package.

Qualifications

• 2+ years experience in professional services or B2B CS/account management, preferably in SaaS.
• Knowledge of Automotive industry and/or Shop Management System experience preferred.
• Proven ability in organization, project management, time management, and communication skills.

Responsibilities

• Work closely with Sales to jump start new customer onboarding.
• Onboard customers through online training tools and training meetings.
• Ensure customer is aware of the onboarding process.
• Communicate goals and milestones to the customer.
• Drive adoption of the customer and their staff.

Skills

Customer service

Project management

Time management

Technical aptitude

Communication skills

SaaS onboarding

Education

College degree or equivalent work experience

Job description

Vehlo is seeking a Customer Success Manager to improve customer onboarding processes for our SaaS solutions. You will ensure a smooth onboarding experience while fostering customer relationships and driving product adoption.

The role requires a customer-obsessed individual with strong communication and project management skills. Join our mission to simplify the customer journey in the automotive repair industry. We offer flexible work options and a comprehensive benefits package.