Customer Success Manager - SaaS Growth & Adoption Pro

Text2Drive; Tulsa (OK); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) with company match

Paid time off and holidays

Job summary

Vehlo is seeking a Customer Success Manager to drive adoption and success for dealership customers across the US. You will collaborate with newly signed customers, understand their goals, and act as a trusted advisor to present the platform and deliver training both onsite and virtually.

You will analyze data, monitor health metrics, and manage day-to-day interactions while identifying expansion opportunities and guiding customers through best practices. Travel locally and nationally as needed.

Qualifications

• 2+ years in Customer Success, Account Management, Consulting, or client-facing roles.
• Experience in SaaS, automotive, or tech solutions is preferred.
• Strong ability to act as trusted advisor at multiple organizational levels.
• Excellent presentation and communication skills for demos and reviews.
• Proficiency with CRM and customer engagement platforms (e.g., Salesforce, ChurnZero, Gainsight).
• Demonstrated success in identifying expansion opportunities and driving revenue growth.
• Strong troubleshooting and problem-solving abilities.
• Highly organized with time-management skills for daily customer interactions and reporting.

Responsibilities

• Collaborate with recently signed customers and understand their goals to drive success.
• Become their trusted advisor and present the platform to diverse audiences, in-person or virtual.
• Ensure dealerships fully adopt our product suite; deliver on-site/virtual training as needed.
• Analyze dealership data to provide insights for better performance; monitor health metrics.
• Manage daily customer interactions, document activities, and respond to inquiries.
• Drive expansion and upsell opportunities while coordinating with internal teams.
• Travel locally within 2 hours of home and up to 1 week per month as required.

Skills

Customer Success

Account Management

Consulting

Client-facing

Presentation skills

Analytics

CRM platforms

Upsell & cross-sell

Troubleshooting

Time management

Tools

Salesforce

ChurnZero

Gainsight

Job description

Vehlo is seeking a Customer Success Manager to drive adoption and success for dealership customers across the US. You will collaborate with newly signed customers, understand their goals, and act as a trusted advisor to present the platform and deliver training both onsite and virtually.

You will analyze data, monitor health metrics, and manage day-to-day interactions while identifying expansion opportunities and guiding customers through best practices. Travel locally and nationally as needed.