Remote SaaS Customer Success Pro - Adoption & Growth

Thrive by Shopventory; Denver (CO); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Medical Coverage

Dental Care

Eye Care

401(k) Savings Plan with Discretionary

Paid Days Off First Year

Paid Days Off after 1 Year Anniversary

Paid Holidays

Stock Options

Company provided computer

Job summary

Thrive Inventory is seeking a dedicated Customer Success professional to help our diverse retail and online businesses get maximum value from our inventory management platform. You will guide onboarding, answer product questions, and advocate for customers with product and engineering teams.

The role is fully remote, requires 2+ years in SaaS B2B, and emphasizes clear communication, problem-solving, and proactive engagement to improve adoption and retention.

Qualifications

• 2+ years of SaaS B2B experience.
• Excellent written and verbal communication skills.
• A passion for helping customers succeed.
• Strong problem-solving and critical-thinking abilities.
• Ability to learn new software quickly and explain technical concepts in a simple, customer-friendly way.
• Highly organized with strong attention to detail.
• Self-motivated and comfortable working independently in a remote environment.
• Ability to manage multiple priorities while maintaining a positive customer experience.
• Experience in customer success, customer support, account management, retail, inventory management, or point-of-sale systems is a huge plus.

Responsibilities

• Deliver exceptional customer support through phone, email, live chat, and virtual meetings.
• Build strong relationships with customers and become a trusted product expert.
• Guide customers through onboarding and adoption of Thrive Inventory.
• Troubleshoot product questions and work with internal teams to resolve customer issues.
• Educate customers on features, best practices, and workflows to help them achieve their business goals.
• Proactively identify opportunities to improve customer engagement, adoption, and retention.
• Monitor customer health and provide strategic recommendations to maximize product value.
• Advocate for customers by sharing feedback with our Product and Engineering teams.
• Maintain detailed customer records and follow up to ensure successful issue resolution.
• Contribute to our Help Center and internal documentation as needed.

Skills

SaaS B2B experience

Excellent written and verbal comms

Problem solving

Learning new software quickly

Organized with attention to detail

Independent remote work

Customer success / support

Inventory management / POS experience

Job description

Thrive Inventory is seeking a dedicated Customer Success professional to help our diverse retail and online businesses get maximum value from our inventory management platform. You will guide onboarding, answer product questions, and advocate for customers with product and engineering teams.

The role is fully remote, requires 2+ years in SaaS B2B, and emphasizes clear communication, problem-solving, and proactive engagement to improve adoption and retention.