SaaS Customer Success Manager - Growth & Adoption (Hybrid)

Placements24; United States; Híbrido; USD 36 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary with incentives

Medical aid

Retirement fund

Life insurance

Advanced training

Career progression paths

Generous paid time off

Company holidays

Hybrid in-office and remote work

Resumo da oferta

Placements24 is seeking an experienced Customer Success Manager in Randburg, Gauteng. The role focuses on onboarding, driving adoption, and maintaining long-term client relationships in a hybrid work environment with in-office collaboration and remote work options.

You will manage a portfolio, conduct strategic reviews, and identify opportunities to grow within existing accounts, ensuring client retention and satisfaction.

Qualificações

• Bachelor's degree required or equivalent experience in business, marketing, or a related field.
• 4–5 years in Customer Success, Account Management, or similar client-facing role, preferably SaaS/tech.
• Proven ability to build strong client relationships and manage complex accounts.
• Strong communication, presentation, and interpersonal skills.

Responsabilidades

• Manage a dedicated portfolio of clients, serving as their primary point of contact.
• Develop and execute tailored success plans for each client to meet business objectives.
• Conduct regular check-ins, business reviews, and strategic meetings with clients.
• Drive product adoption and usage, providing training and support as needed.
• Identify opportunities for account expansion and upsell/cross-sell within existing accounts.
• Monitor client health and proactively address risks or escalations.
• Gather client feedback and collaborate with internal teams to improve products and services.
• Onboard new clients effectively, ensuring a smooth transition and positive initial experience.
• Act as an advocate for the client internally, representing their needs and feedback.
• Contribute to best practices for customer success management.

Conhecimentos

Relationship management

Communication skills

Strategic thinking

Problem-solving

Formação académica

Bachelor's degree in Business, Marketing, or related field

Ferramentas

CRM software

Customer success platforms

Descrição da oferta de emprego

Placements24 is seeking an experienced Customer Success Manager in Randburg, Gauteng. The role focuses on onboarding, driving adoption, and maintaining long-term client relationships in a hybrid work environment with in-office collaboration and remote work options.

You will manage a portfolio, conduct strategic reviews, and identify opportunities to grow within existing accounts, ensuring client retention and satisfaction.