On-Site Regional Customer Success Manager

Placements24; United States; Presencial; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Pension fund

Paid time off

Training & development

Team culture

Descripción de la vacante

Placements24 is seeking a Regional Customer Success Manager for an on-site role in Randburg. You will develop and manage relationships with a portfolio of key SaaS clients, ensuring successful product adoption and value realization.

You will lead business reviews, identify growth opportunities, and coordinate with internal teams to resolve escalations. A Bachelor's degree and strong communication skills are essential.

Formación

• 4+ years in customer success, account management, or client-facing roles.
• Strong ability to build and maintain client relationships.
• Excellent communication and interpersonal skills.
• Deep understanding of SaaS business models and customer lifecycle.
• Proactive, results-driven with customer advocacy.

Responsabilidades

• Develop and maintain strong relationships with a portfolio of key clients.
• Proactively engage with clients to understand objectives and ensure adoption of products.
• Conduct regular business reviews to assess satisfaction and identify growth opportunities.
• Serve as primary contact for client escalations and coordinate with internal teams.
• Onboard new clients with comprehensive training and support.

Conocimientos

Customer relationships

SaaS knowledge

Communication skills

Problem-solving

Educación

Bachelor's degree in Business, Marketing, or related field

Herramientas

CRM software

Descripción del empleo

Placements24 is seeking a Regional Customer Success Manager for an on-site role in Randburg. You will develop and manage relationships with a portfolio of key SaaS clients, ensuring successful product adoption and value realization.

You will lead business reviews, identify growth opportunities, and coordinate with internal teams to resolve escalations. A Bachelor's degree and strong communication skills are essential.