Customer Success Manager - Randburg

Placements24; United States; Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary with incentives

Medical aid

Retirement fund

Life insurance

Advanced training

Career progression paths

Generous paid time off

Company holidays

Hybrid in-office and remote work

Job summary

Placements24 is seeking an experienced Customer Success Manager in Randburg, Gauteng. The role focuses on onboarding, driving adoption, and maintaining long-term client relationships in a hybrid work environment with in-office collaboration and remote work options.

You will manage a portfolio, conduct strategic reviews, and identify opportunities to grow within existing accounts, ensuring client retention and satisfaction.

Qualifications

• Bachelor's degree required or equivalent experience in business, marketing, or a related field.
• 4–5 years in Customer Success, Account Management, or similar client-facing role, preferably SaaS/tech.
• Proven ability to build strong client relationships and manage complex accounts.
• Strong communication, presentation, and interpersonal skills.

Responsibilities

• Manage a dedicated portfolio of clients, serving as their primary point of contact.
• Develop and execute tailored success plans for each client to meet business objectives.
• Conduct regular check-ins, business reviews, and strategic meetings with clients.
• Drive product adoption and usage, providing training and support as needed.
• Identify opportunities for account expansion and upsell/cross-sell within existing accounts.
• Monitor client health and proactively address risks or escalations.
• Gather client feedback and collaborate with internal teams to improve products and services.
• Onboard new clients effectively, ensuring a smooth transition and positive initial experience.
• Act as an advocate for the client internally, representing their needs and feedback.
• Contribute to best practices for customer success management.

Skills

Relationship management

Communication skills

Strategic thinking

Problem-solving

Education

Bachelor's degree in Business, Marketing, or related field

Tools

CRM software

Customer success platforms

Job description

About the Role

Our client is seeking an experienced and proactive Customer Success Manager to join their team in Randburg, Gauteng . This strategic role is focused on building and maintaining strong, long-term relationships with clients, ensuring they derive maximum value from our client's products and services. You will be responsible for onboarding new clients, driving adoption, identifying opportunities for growth, and proactively addressing any potential issues to ensure client retention and satisfaction. The ideal candidate possesses excellent communication, strategic thinking, and problem-solving skills, with a proven ability to manage a portfolio of clients effectively. This hybrid role offers a dynamic work environment with opportunities for both remote collaboration and in-office engagement in Gauteng .

Key Responsibilities

• Manage a dedicated portfolio of clients, serving as their primary point of contact.
• Develop and execute tailored success plans for each client to ensure they achieve their business objectives.
• Conduct regular check-ins, business reviews, and strategic meetings with clients.
• Drive product adoption and usage, providing training and support as needed.
• Identify opportunities for account expansion and upsell/cross-sell within existing accounts.
• Monitor client health and proactively address any risks or escalations.
• Gather client feedback and collaborate with internal teams to improve products and services.
• Onboard new clients effectively, ensuring a smooth transition and positive initial experience.
• Act as an advocate for the client internally, representing their needs and feedback.
• Contribute to the development of best practices for customer success management.

Requirements

• Bachelor's degree in Business, Marketing, or a related field; equivalent experience will be considered.
• Minimum of 4-5 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in a SaaS or tech environment.
• Proven ability to build strong relationships with clients and manage complex accounts.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving skills, with a strategic mindset.
• Experience with CRM software and customer success platforms.
• Ability to manage multiple priorities and work effectively in a hybrid environment.
• Must be eligible to work in South Africa and based in or near Randburg for hybrid requirements.
• A proactive approach to client engagement and problem resolution is essential.

Benefits

• Our client offers a highly competitive salary with performance-based incentives and bonuses.
• Medical aid.
• Retirement fund.
• Life insurance.
• Advanced training.
• Career progression paths.
• Dynamic and supportive work culture that values collaboration and innovation.
• Generous paid time off.
• Company holidays.
• The hybrid model offers flexibility, blending remote work convenience with essential in-office team interaction in Randburg.