SaaS Customer Success Lead — Retention & Growth

IncentFit; Pennsylvania; Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Quarterly Profit Share

Professional Development reimbursement

Generous PTO

Job summary

A health-focused company in Pennsylvania is looking for a Customer Success Supervisor to lead their account management team. This mid-level role demands at least 5 years of B2B SaaS experience and strong leadership skills. Responsibilities include driving client satisfaction, managing account transitions, and advocating for clients. The position offers competitive compensation between $80,000 and $95,000 annually, along with benefits such as wellness incentives, health plans, and flexible working options.

Qualifications

• At least 5 years of experience in a B2B SaaS role focused on account management or client success.
• At least 3 years in a full-time leadership role.
• Commitment to fostering a collaborative environment.

Responsibilities

• Lead and mentor the account management team.
• Drive client satisfaction and establish KPIs.
• Manage the account lifecycle from implementation to partnership.

Skills

SaaS Expertise

Proven Leadership

Relationship Management

Communication Mastery

Data-Driven Mindset

Job description

A health-focused company in Pennsylvania is looking for a Customer Success Supervisor to lead their account management team. This mid-level role demands at least 5 years of B2B SaaS experience and strong leadership skills. Responsibilities include driving client satisfaction, managing account transitions, and advocating for clients. The position offers competitive compensation between $80,000 and $95,000 annually, along with benefits such as wellness incentives, health plans, and flexible working options.