SaaS Customer Success Associate

Radancy; Chicago (IL); Presencial; USD 45.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

401(k) plan with employer matching

Unlimited PTO

World-class training

Descripción de la vacante

Radancy in Chicago is seeking a Customer Success Representative to collaborate with teams, manage tasks and drive KPIs. You will create insertion orders, schedule meetings and maintain project data within billing and ticketing systems.

The role supports customer success efforts for Radancy Talent Acquisition Cloud and requires excellent communication and detail orientation. Ideal candidates bring 0-1 years in software, strong organizational skills, and experience in B2B SaaS customer success or

Formación

• 0-1 years experience in software industry.
• Strong project and time management as well as organizational skills.
• Excellent attention to detail.
• Exceptional written and verbal communication skills with openness to feedback.
• B2B SaaS customer success, account management, consulting or sales experience valued.

Responsabilidades

• Collaborate with Customer Success team members to manage tasks to achieve customer goals and KPIs; create insertion orders and project request forms.
• Schedule, run, and document internal and customer meetings for future reference.
• Maintain data and project details in billing and ticketing systems.
• Support ongoing projects to ensure Radancy Talent Acquisition Cloud is productive for customers.
• Provide excellent customer service and communication with high attention to detail.
• Stay up to date with product developments and best practices.

Conocimientos

Entry level

Time management

Attention to detail

Communication skills

B2B SaaS

Descripción del empleo

Radancy in Chicago is seeking a Customer Success Representative to collaborate with teams, manage tasks and drive KPIs. You will create insertion orders, schedule meetings and maintain project data within billing and ticketing systems.

The role supports customer success efforts for Radancy Talent Acquisition Cloud and requires excellent communication and detail orientation. Ideal candidates bring 0-1 years in software, strong organizational skills, and experience in B2B SaaS customer success or