Customer Success Manager - SaaS Growth & Adoption (Hybrid)

Radancy; Atlanta (GA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with employer matching

Unlimited flexible time off

World-class training

Job summary

Radancy, a global leader in talent acquisition software, is seeking a Customer Success Manager to partner with customers in Atlanta, driving adoption and measurable outcomes. The role blends relationship-building with strategic account expansion and collaboration with cross-functional teams to meet client KPIs.

You will act as the primary contact for assigned customers, coordinating with Success and Delivery teams to ensure platform success, training, and ongoing engagement.

Qualifications

• 4+ years of experience in a customer-facing role (CS, AM, or PS)
• Strong communication, presentation, and interpersonal skills
• Ability to manage and prioritize multiple tasks and projects
• Strong problem-solving and analytical skills
• Bachelor’s degree in business, marketing or related field preferred
• Experience with SaaS products and professional services valued

Responsibilities

• Act as principal contact for assigned customers and build long-term relationships
• Identify opportunities to expand platform usage and upsell opportunities
• Understand customer goals and KPIs to support platform strategies
• Address potential issues and manage multiple workstreams
• Lead customer meetings with Success and Delivery teams
• Educate customers on platform updates and training
• Monitor engagement and adoption of Radancy products
• Mentor Customer Success Representatives and share knowledge across teams

Skills

Communication skills

Interpersonal skills

Task prioritization

Analytical thinking

SaaS experience

Professional services experience

Education

Bachelor’s degree in business/marketing or related field

Job description

Radancy, a global leader in talent acquisition software, is seeking a Customer Success Manager to partner with customers in Atlanta, driving adoption and measurable outcomes. The role blends relationship-building with strategic account expansion and collaboration with cross-functional teams to meet client KPIs.

You will act as the primary contact for assigned customers, coordinating with Success and Delivery teams to ensure platform success, training, and ongoing engagement.