SaaS Customer Success Associate | Hybrid (Chicago)

Radancy; Illinois; On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision and life ins.

401(k) with employer matching

Unlimited flexible time off

World-class training

Job summary

Radancy, a global leader in talent acquisition software, seeks a Customer Success Representative for our Chicago office, with a requirement of 3 days in the office.

You will collaborate with the Customer Success team to manage tasks that drive customer goals and KPIs, including creating insertion orders, scheduling meetings, and maintaining accurate data in billing and ticketing systems. Excellent communication and attention to detail are essential.

Qualifications

• 0-1 years of experience with a desire to learn new skills in the software industry.
• Strong project and time management as well as organizational skills.
• Excellent attention to detail.
• Exceptional written and verbal communication skills with an openness to providing feedback to help iterate the business.
• B2B SaaS (Software as a Service) Customer Success, Account Management, consulting and/or sales experience is highly valued.

Responsibilities

• Create insertion orders and project request forms to administer media and programmatic requests
• Ensure internal and customer meetings are scheduled, productive and accurately documented for future reference
• Maintain accurate data and project details and enter into billing and ticketing systems
• Support ongoing project efforts to ensure our Radancy Talent Acquisition Cloud is a productive part of your customers’ strategy
• Provide excellent customer service and support through effective communication and a high attention to detail
• Keep up to date with product developments and best practices

Skills

Time management

Attention to detail

Written and verbal communication

B2B SaaS experience

Account management / sales experience

Job description

Radancy, a global leader in talent acquisition software, seeks a Customer Success Representative for our Chicago office, with a requirement of 3 days in the office.

You will collaborate with the Customer Success team to manage tasks that drive customer goals and KPIs, including creating insertion orders, scheduling meetings, and maintaining accurate data in billing and ticketing systems. Excellent communication and attention to detail are essential.