Customer Success Representative

Radancy; Illinois; Presencial; USD 45.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision and life ins.

401(k) with employer matching

Unlimited flexible time off

World-class training

Descripción de la vacante

Radancy, a global leader in talent acquisition software, seeks a Customer Success Representative for our Chicago office, with a requirement of 3 days in the office.

You will collaborate with the Customer Success team to manage tasks that drive customer goals and KPIs, including creating insertion orders, scheduling meetings, and maintaining accurate data in billing and ticketing systems. Excellent communication and attention to detail are essential.

Formación

• 0-1 years of experience with a desire to learn new skills in the software industry.
• Strong project and time management as well as organizational skills.
• Excellent attention to detail.
• Exceptional written and verbal communication skills with an openness to providing feedback to help iterate the business.
• B2B SaaS (Software as a Service) Customer Success, Account Management, consulting and/or sales experience is highly valued.

Responsabilidades

• Create insertion orders and project request forms to administer media and programmatic requests
• Ensure internal and customer meetings are scheduled, productive and accurately documented for future reference
• Maintain accurate data and project details and enter into billing and ticketing systems
• Support ongoing project efforts to ensure our Radancy Talent Acquisition Cloud is a productive part of your customers’ strategy
• Provide excellent customer service and support through effective communication and a high attention to detail
• Keep up to date with product developments and best practices

Conocimientos

Time management

Attention to detail

Written and verbal communication

B2B SaaS experience

Account management / sales experience

Descripción del empleo

Overview

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.

What does a good Customer Success Representative do?

• Collaborate with Customer Success team members to manage all assigned tasks to achieve customer goals and key performance indicators (KPIs):
  • Create insertion orders and project request forms to administer media and programmatic requests
  • Ensure internal and customer meetings are scheduled, productive and accurately documented for future reference
  • Maintain accurate data and project details and enter into billing and ticketing systems
• Support ongoing project efforts to ensure our Radancy Talent Acquisition Cloud is a productive part of your customers’ strategy
• Provide excellent customer service and support through effective communication and a high attention to detail
• Keep up to date with product developments and best practices

Qualifications:

• 0-1 years of experience with a desire to learn new skills in the software industry
• Strong project and time management as well as organizational skills
• Excellent attention to detail
• Exceptional written and verbal communication skills with an openness to providing feedback to help iterate the business
• B2B SaaS (Software as a Service) Customer Success, Account Management, consulting and/or sales experience is highly valued

Company Values:

At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative SpiritInnovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.

• Rewarding ImpactWork that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.

• Performance DrivenSuccess drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.

• Supportive TeamsCollaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Location:

This role is in our Chicago office, with a requirement of 3 days in the office.

Our Benefits:

At Radancy, we’re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:

• Comprehensive medical coverage, with dental, vision and life insurance

• Competitive 401(k) plan with employer matching

• Unlimited flexible time off (FTO)

• World-class training that keeps you at the forefront of innovation

Salary Range:

USD $45,000.00 – $50,000.00*
*The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at [e-mail], and we will work with you to meet your needs.