Account Success Specialist – Data-Driven, Tech-Savvy CS

Rad AI; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, life insured

HSA

FSA

401(k)

Flexible PTO

11 paid holidays

Annual company-wide offsite

Equipment stipend

Job summary

Rad AI is seeking a Customer Success professional to own a portfolio of accounts and serve as primary contact for clients in a fast-growing AI healthcare company. You will coordinate technical support escalations and track tickets to resolution, while maintaining CRM hygiene and delivering data-driven process improvements.

The role emphasizes ownership, adaptability, and curiosity, with opportunities to move into strategic CS, technical support, sales, or implementations as you grow within the

Qualifications

• Bachelor's degree and 3+ years of experience in implementation, support, or operations required.
• Strong data analytics skills, tech savviness, and experience with HubSpot, Zendesk, and Linear.
• A gritty, adaptable, and curious individual with a high degree of ownership.

Responsibilities

• Own a portfolio of accounts, serving as their primary point of contact.
• Coordinate technical support escalations and follow engineering tickets through to resolution.
• Maintain CRM hygiene, run analytics reports, and recommend process improvements.

Skills

Data analytics

Ownership

Adaptability

Curiosity

Education

Bachelor's degree in related field

Tools

HubSpot

Zendesk

Linear

Job description

Rad AI is seeking a Customer Success professional to own a portfolio of accounts and serve as primary contact for clients in a fast-growing AI healthcare company. You will coordinate technical support escalations and track tickets to resolution, while maintaining CRM hygiene and delivering data-driven process improvements.

The role emphasizes ownership, adaptability, and curiosity, with opportunities to move into strategic CS, technical support, sales, or implementations as you grow within the