Remote Manager, Customer Success & Renewals

Remote; San Francisco (CA); À distance; USD 130 000 - 150 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO

Medical coverage

Dental coverage

Vision coverage

401k matching

Paid holidays

Volunteer time off

Remote work stipend

Résumé du poste

Radicle Health is seeking a dynamic Manager of Customer Success to lead a team of Customer Success Managers, driving customer satisfaction, retention, and expansion. You will set strategy, remove obstacles, and foster a high-performing, customer-centric team dedicated to helping human services organizations succeed.

You’ll serve as an executive sponsor for key accounts, collaborate with Training, Implementation, Billing, and Support, and own the end-to-end renewal process to ensure on-time

Qualifications

• 5+ years of customer success experience, including 3+ years in leadership.
• Experience leading renewal, add-on, and upsell strategies and reducing churn.
• Proficient in Salesforce or other CRM for data tracking and decision-making.

Responsabilités

• Lead, coach, and develop a team of Customer Success Managers.
• Act as executive sponsor for key accounts and be escalation point for support.

Connaissances

Team leadership

CS strategy

CRM proficiency

Data-driven decisions

Cross-functional collaboration

Communication

Outils

Salesforce

CRM systems

Description du poste

Radicle Health is seeking a dynamic Manager of Customer Success to lead a team of Customer Success Managers, driving customer satisfaction, retention, and expansion. You will set strategy, remove obstacles, and foster a high-performing, customer-centric team dedicated to helping human services organizations succeed.

You’ll serve as an executive sponsor for key accounts, collaborate with Training, Implementation, Billing, and Support, and own the end-to-end renewal process to ensure on-time