SaaS Customer Solutions Specialist

Banyan Technology; Cleveland (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Retirement benefits

Professional development opportunities

Collaborative work environment

Job summary

A leading SaaS company in Ohio is seeking a Customer Solutions Representative to enhance the Client Experience Team. This role involves assisting clients with our logistics software, troubleshooting issues, and delivering exceptional service. Ideal candidates have a strong customer service background and are comfortable with technology. The position offers growth opportunities within a collaborative team environment, along with competitive benefits and a focus on professional development.

Qualifications

• 1+ year of customer service experience preferred in support or help desk.
• Experience with SaaS or technology platforms is a plus.
• Comfortable learning new software and workflows.

Responsibilities

• Assist clients using our logistics platform.
• Respond to inquiries via phone, email, and help desk.
• Investigate and resolve technical or account-related issues.

Skills

Customer service experience

Problem-solving

Communication skills

Troubleshooting ability

Client-focused attitude

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

JIRA

Job description

A leading SaaS company in Ohio is seeking a Customer Solutions Representative to enhance the Client Experience Team. This role involves assisting clients with our logistics software, troubleshooting issues, and delivering exceptional service. Ideal candidates have a strong customer service background and are comfortable with technology. The position offers growth opportunities within a collaborative team environment, along with competitive benefits and a focus on professional development.