Remote SaaS Customer Service Manager: Lead Growth & Support

OperationsArmy; Columbus (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A tech company is seeking a fully remote Customer Service Manager in Ohio. You will lead a team responsible for exceptional customer experiences during a self-serve product launch. The ideal candidate has over 2 years of experience managing support teams, excels in communication, and is proficient in tools like Slack and Intercom. This role offers the chance to shape a superior support experience in a growing environment.

Qualifications

• 2+ years managing customer service or support teams.
• Proven ability to scale support operations in a remote-first environment.
• Excellent communication and coaching skills.

Responsibilities

• Manage, coach, and support a distributed team of customer service representatives.
• Optimize support workflows and automate tools.
• Lead weekly syncs with support staff and provide performance feedback.

Skills

Team management

Communication skills

Process improvement

Data-driven performance approach

Tools

Slack

Intercom

Jira

Pylon

Job description

A tech company is seeking a fully remote Customer Service Manager in Ohio. You will lead a team responsible for exceptional customer experiences during a self-serve product launch. The ideal candidate has over 2 years of experience managing support teams, excels in communication, and is proficient in tools like Slack and Intercom. This role offers the chance to shape a superior support experience in a growing environment.