SaaS Customer Community & Executive Engagement Lead

DXC Technology Morocco; Fort Mill (SC); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

DXC Technology is seeking a strategic role within the Customer Community and events portfolio to manage enterprise-scale programs and executive engagement. This position emphasizes governance, cross-functional leadership, and business outcomes across global events and customer communities.

You will shape customer experiences, lead programs like executive forums and DXC Connect, and drive measurable results in retention, advocacy, and pipeline development while collaborating with marketing, sales

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience leading customer communities, event planning and stakeholder engagement programs.
• Ability to engage executive-level stakeholders and translate insights into outcomes.
• Advanced proficiency in Excel, data analysis and performance reporting.
• Experience building dashboards and analytics using Power BI and CRM platforms (Salesforce preferred).

Responsibilities

• Manage complex, multi‑event programs across geographies and segments.
• Coordinate executive‑level engagement with customers, partners and DXC leadership.
• Drive cross‑functional alignment across marketing, sales, industry teams, customer success and vendors.
• Lead event planning timelines, governance, risk management and communications.
• Support revenue, retention, advocacy and community-building through programs.
• Manage event technologies, data insights and attendee engagement strategies.
• Provide post‑event reporting tied to business goals.

Skills

Power BI

Excel

Data analysis

CRM platforms

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

DXC Technology is seeking a strategic role within the Customer Community and events portfolio to manage enterprise-scale programs and executive engagement. This position emphasizes governance, cross-functional leadership, and business outcomes across global events and customer communities.

You will shape customer experiences, lead programs like executive forums and DXC Connect, and drive measurable results in retention, advocacy, and pipeline development while collaborating with marketing, sales