Enterprise Customer Community & Events Lead (SaaS ISB)

USA7 DXC Technology Services LLC; South Carolina; Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

DXC Technology seeks a seasoned professional to lead enterprise-level customer community and events programs from strategy to execution. You’ll oversee executive engagement, governance, and cross-functional collaboration across marketing, sales, and operations to drive business outcomes.

The role emphasizes data-driven insights, dashboard analytics with Power BI, and a high level of stakeholder influence. Hybrid work in Charleston, SC with US-wide collaboration.

Formación

• Bachelor’s degree or equivalent practical experience.
• Experience leading customer communities, event planning, advisory councils, customer events, customer success or stakeholder engagement programs.
• Must be legally authorized to work in US without sponsorship now or in the future.
• Experience as Customer Community lead for small teams.
• Community strategy, customer event delivery, executive interface, analytics and project management to translate insights into outcomes.
• B2B SaaS Customer Advisory experience; Hands-on contributor.
• Ability to engage and influence executive stakeholders.
• Advanced proficiency in Excel, data analysis and performance reporting.
• Experience building dashboards and analytics using Power BI and CRM platforms (Salesforce preferred).
• Strong PM skills for multiple initiatives/events at scale with attention to detail.
• Advanced PowerPoint skills for executive presentations.
• Excellent written and verbal communication for executive audiences.

Responsabilidades

• Manage complex, multi-event programs across geographies and customer segments.
• Coordinate executive-level engagement with customers, partners, sponsors, and DXC leadership.
• Drive cross-functional alignment across marketing, sales, industry teams, customer success, operations, and vendors.
• Lead event planning timelines, governance processes, risk management, and stakeholder communications.
• Support revenue, retention, advocacy, and community-building objectives through programs.
• Manage sophisticated event technologies, data insights, and attendee engagement strategies.
• Measure business impact and provide post-event reporting tied to goals.

Conocimientos

Stakeholder engagement

Project management

Excel

Power BI

CRM platforms

Data analysis

Communication

B2B SaaS

Event planning

Leadership

Educación

Bachelor's degree

Herramientas

Power BI

Salesforce

CRM platforms

Descripción del empleo

DXC Technology seeks a seasoned professional to lead enterprise-level customer community and events programs from strategy to execution. You’ll oversee executive engagement, governance, and cross-functional collaboration across marketing, sales, and operations to drive business outcomes.

The role emphasizes data-driven insights, dashboard analytics with Power BI, and a high level of stakeholder influence. Hybrid work in Charleston, SC with US-wide collaboration.