SaaS ISB Customer Community Lead- Charleston, SC

DXC Technology Company; Charleston (SC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

DXC Technology Company in Charleston, SC seeks a SaaS ISB Customer Community Lead to shape strategic customer engagement across forums, advisory councils, and events. You will drive executive-level engagement, oversee multi-geography programs, and translate customer insights into outcomes.

The role requires strong analytics, dashboards (Power BI), and CRM data proficiency, with a focus on revenue impact, retention, and advocacy. Hybrid work with onsite days at DXC.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience leading customer communities, event planning, advisory councils, customer success or stakeholder engagement programs.
• Must be legally authorized to work in US without sponsorship now or in the future.
• Experience as Customer Community lead for small teams.
• Community strategy, customer event delivery, Executive interface, analytics and end-to-end project management to translate customer insights into actionable outcomes.

Responsibilities

• Managing complex, multi-event programs across geographies and customer segments.
• Coordinating executive-level engagement with customers, partners, sponsors, and DXC leadership.
• Driving cross-functional alignment across marketing, sales, industry teams, customer success, operations, and external vendors.
• Leading event planning timelines, governance, risk management, and stakeholder communications.
• Supporting revenue, customer retention, advocacy, and community-building objectives through event programs.
• Measuring business impact and providing post-event reporting tied to organizational goals.

Skills

Bachelor's degree

Customer communities

Event planning

Executive engagement

Analytics

Power BI

CRM (Salesforce)

Project management

Executive presentations

Advanced PowerPoint

Education

Bachelor's degree or equivalent

Tools

Power BI

Salesforce CRM

Job description

## SaaS ISB Customer Community Lead- Charleston, SCApply: USA - SC - FORT MILL: Full time: Posted Today: 51590683**Job Description:**DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. ***About The Role***The scope, complexity, and strategic importance of the DXC Customer Community and event portfolio have evolved significantly over the past several years. The responsibilities associated with this role now extend beyond traditional event planning and logistics execution to include strategic program management, executive stakeholder engagement, customer experience design, budget accountability, cross-functional leadership, and business outcome measurement.As the organization continues to invest in customer engagement through executive forums, Customer Advisory Councils, customer communities, industry events, and flagship programs such as DXC Connect, the role requires a higher level of autonomy, decision-making authority, and strategic influence than was required when the position was originally classified. ***What You ́ll Do*** **Scope Expansion**The role is responsible for:* Managing complex, multi-event programs across multiple geographies and customer segments.* Coordinating executive-level engagement with customers, partners, sponsors, and DXC leadership.* Driving cross-functional alignment across marketing, sales, industry teams, customer success, operations, and external vendors.* Leading event planning timelines, governance processes, risk management, and stakeholder communications.* Supporting revenue, customer retention, advocacy, and community-building objectives through event and engagement programs.* Managing increasingly sophisticated event technologies, data insights, and attendee engagement strategies.* Measuring business impact and providing post-event reporting tied to organizational goals. **Strategic Impact**This role directly contributes to:* Strengthening customer relationships and executive engagement.* Increasing customer retention and advocacy opportunities.* Supporting pipeline development and growth initiatives through customer-facing programs.* Enhancing DXC's brand reputation and market presence.* Delivering high-visibility experiences attended by senior customer executives and DXC leadership. Because these programs are highly visible and closely aligned with DXC's customer engagement strategy, the role requires an individual capable of operating at a more strategic level than a traditional event coordinator or planner role. **Market and Talent Considerations**To attract and retain candidates with the experience required to manage enterprise-scale customer engagement programs, executive forums, advisory councils, and global event initiatives, the position should be aligned to a higher job level that reflects current market expectations and the complexity of the work.Maintaining the historical level may limit the ability to recruit qualified candidates with the strategic planning, stakeholder management, and program leadership capabilities necessary for success. ***Who You Are**** Bachelor’s degree or equivalent practical experience* Experience leading customer communities, event planning, advisory councils, customer events, customer success or stakeholder engagement programs* Must be legally authorized to work in US without requiring sponsorship now nor in the future.* Experience as Customer Community lead for small teams* **Community strategy, customer event delivery, Executive interface, advanced analytics and disciplined end-to-end project management to translate customer insights into actionable outcomes that influence product direction, go-to-market strategy and customer advocacy.*** **B2B SaaS Customer Advisory and translates customers objectives to internal organization, Hands on driven Individual Contributor*** Demonstrated ability to engage and influence executive-level internal and external stakeholders* Advanced proficiency in Excel, data analysis and performance reporting* Experience building dashboards and analytics using tools such as Power Bi and CRM platforms (Salesforce preferred)* Strong project management skills with the ability to manage multiple initiatives and events at scale with a high attention to detail and operational excellence* Demonstrated experience developing executive presentations, including advanced PowerPoint skills* Exceptional written and verbal communication skills, with the ability to synthesize complex insights for executive audiences. ***Work Environment**** Hiring in Charleston, SC at DXC Site weekdays* Candidates residing more than 25 miles from a DXC office will follow a hybrid work model.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.**If you are an applicant from the United States, Guam, or Puerto Rico**DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters**. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.Postings Link**Disability Accommodations**If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.Please note: DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here*.*