SaaS Client Success Specialist II

Openforce; Scottsdale (AZ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Continued training

Career development

Medical benefits

Dental benefits

Vision benefits

401k participation

Vacation pay

Holiday pay

Job summary

Openforce in the United States is seeking a Client Services Representative II to ensure a seamless experience for our SaaS clients. You will communicate by phone, email, and chat, troubleshoot issues, and advocate for client needs to drive adoption and satisfaction.

You will collaborate with internal teams, manage client data, and participate in ongoing improvements to our knowledge base and processes. This is a full-time, on-site role in Scottsdale, AZ with competitive hourly pay.

Qualifications

• High School diploma or equivalent, required.
• 3+ years of client-facing or customer support in software/SaaS.
• Technical acumen and curiosity to diagnose issues.
• Strong communication and relationship-building skills.
• Experience with CRM, ticketing platforms, and customer service tools.

Responsibilities

• Build and maintain relationships with client stakeholders via phone, email, and chat.
• Manage client contacts and profile data in internal systems.
• Support clients with vendor enrollment and onboarding.
• Troubleshoot system functionality and support updates.
• Contribute to Knowledge Base and process improvements.
• Escalate issues via Jira and follow up until resolution.
• Collaborate cross-functionally to improve product functionality.
• Identify client feedback and trends to recommend changes.
• Engage with clients to drive product adoption and satisfaction.
• Participate in special projects for company goals.

Skills

Customer service

Communication skills

Technical aptitude

Education

High School diploma or equivalent

Tools

CRM systems

Ticketing platforms

Customer service tools

Job description

Openforce in the United States is seeking a Client Services Representative II to ensure a seamless experience for our SaaS clients. You will communicate by phone, email, and chat, troubleshoot issues, and advocate for client needs to drive adoption and satisfaction.

You will collaborate with internal teams, manage client data, and participate in ongoing improvements to our knowledge base and processes. This is a full-time, on-site role in Scottsdale, AZ with competitive hourly pay.