Customer Success Pro: SaaS Trainer & Account Growth

Black Diamond Group; Scottsdale (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Benefits package with cost-sharing

401K Matching

Diversity and inclusion initiatives

Share Appreciation Rights program

Paid vacation and sick days

Hotel and travel discounts

Job summary

LodgeLink in Scottsdale, AZ is seeking a Customer Success Representative to own the customer journey from onboarding through ongoing engagement. You will serve as the trusted advisor for a portfolio of clients, educating, supporting, and advocating for them every step of the way.

You will drive adoption, lead training sessions, and collaborate with cross‑functional teams to improve platform value while keeping meticulous Salesforce records. Some travel is required.

Qualifications

• 3+ years in a customer-facing role (CS, AM, or SaaS) owning post-sale relationships.
• Customer-first mindset; build trust, advocate for clients, and own outcomes.
• Proven ability to drive product adoption from onboarding to ongoing use.
• Experience managing portfolios, prioritizing, spotting churn risks early.
• Strong communication; lead trainings and business reviews for varied audiences.
• CRM proficiency with clean, consistent record-keeping (Salesforce preferred).
• Experience in travel management or workforce logistics is a plus.

Responsibilities

• Manage a portfolio of accounts, serving as the primary point of contact throughout the customer lifecycle.
• Proactively monitor account health, identify engagement gaps or churn risks early.
• Lead product training sessions and business reviews to deepen platform knowledge.
• Drive platform adoption by guiding customers through new features and value realization.
• Identify expansion opportunities and collaborate with Business Development to grow accounts.
• Represent the voice of the customer and collaborate with product and CX teams to drive improvements.
• Maintain accurate account records and activity logs in Salesforce for visibility.

Skills

Customer-facing experience

Communication skills

CRM proficiency (Salesforce)

Training / presenting

Portfolio / account management

Travel industry knowledge

Tools

Salesforce

Job description

LodgeLink in Scottsdale, AZ is seeking a Customer Success Representative to own the customer journey from onboarding through ongoing engagement. You will serve as the trusted advisor for a portfolio of clients, educating, supporting, and advocating for them every step of the way.

You will drive adoption, lead training sessions, and collaborate with cross‑functional teams to improve platform value while keeping meticulous Salesforce records. Some travel is required.