Remote Client Success Manager — Adoption & Growth (SaaS)

Dakota Software; Connecticut; Remote; USD 80,000 - 110,000; Full time

Job summary

Dakota Software is seeking a Client Success Manager to guide clients through implementation of the software, drive adoption, and demonstrate business value to secure long-term retention. You will own end-to-end client projects, manage onboarding, and collaborate with internal teams to address needs and opportunities.

You will engage with stakeholders, forecast value, and expand relationships while maintaining high client satisfaction.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in a customer facing role such as customer success, account management, sales or consulting.
• Experience in SaaS customer success or SaaS software sales preferred.
• Ability to communicate effectively verbally and in writing.
• Strong time-management and prioritization to meet deadlines.
• Ability to learn new technologies quickly.

Responsibilities

• Act as the single point of accountability for all aspects of client projects and as an escalation point.
• Project manage client onboarding to successful outcomes and accelerate value realization.
• Engage with client stakeholders to understand goals and objectives.
• Collaborate with the Business Analyst to determine solutions and project approaches.
• Create Statements of Work (SOWs) and project plans with milestones.
• Monitor and facilitate completion of work requests and deployments at client sites.
• Resolve issues by facilitating communication and clarifying requirements.
• Manage project communications to stakeholders and team members.
• Identify and manage project risks with clients to minimize impact.
• Drive early adoption, set KPIs and success metrics.
• Maintain relationships, measure satisfaction, and educate on new features.
• Mine current relationships for up-sale opportunities and renewals.
• Forecast sales projections and value of deals.
• Keep management informed of developments in major accounts

Skills

SaaS sales

Customer success

Account management

Project management

Communication

Time management

Presentation skills

Negotiation

Independent worker

Education

Bachelor's degree in Sales, Business Administration, or related field

Job description

Dakota Software is seeking a Client Success Manager to guide clients through implementation of the software, drive adoption, and demonstrate business value to secure long-term retention. You will own end-to-end client projects, manage onboarding, and collaborate with internal teams to address needs and opportunities.

You will engage with stakeholders, forecast value, and expand relationships while maintaining high client satisfaction.