Strategic Client Success Manager: Adoption & Growth

results.com; San Francisco (CA); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Results.com seeks a Client Success Manager in San Francisco to oversee onboarding through renewal, driving adoption and value across 800–1400 users. You will collaborate with Sales, Training, Technical Configuration, Marketing and Product to meet adoption targets and expand value from our platform.

Responsibilities include supporting onboarding, ensuring smooth handover, driving health checks, and expanding revenue via upsells while guiding customers to renew year after year.

Qualifikationen

• 5+ years of account management experience.
• Experience managing 800–1400 users.
• Familiarity with online presentations and selling.
• Passion for learning and a hard-nosed work ethic.
• Ability to work in a fast-paced startup environment.

Aufgaben

• Support the Onboarding team to completion.
• Ensure full handover from Onboarding.
• Ensure customers achieve adoption and success targets.
• Develop and implement an effective strategic account strategy through collaboration with other team members.
• Utilize Salesforce metrics and feedback to pro-actively reach out to clients whose engagement is dropping or below our targets.
• Arrange ongoing training and coaching sessions.
• Conduct periodic health checks and managing the contract rollover process.
• Drive additional recurring revenue through upsells of more users.
• Ensure that customers are vocal advocates who renew our relationship year after year.
• Identify and liaise with marketing to gain client advocate references and case studies.
• Obtain referrals for the sales team to follow up.

Kenntnisse

Account management

CRM

Online presentations

Self-starter

Startup environment

Tools

Salesforce

Jobbeschreibung

Results.com seeks a Client Success Manager in San Francisco to oversee onboarding through renewal, driving adoption and value across 800–1400 users. You will collaborate with Sales, Training, Technical Configuration, Marketing and Product to meet adoption targets and expand value from our platform.

Responsibilities include supporting onboarding, ensuring smooth handover, driving health checks, and expanding revenue via upsells while guiding customers to renew year after year.