Remote Client Success Manager — SaaS Onboarding & Growth

Dakota Software; Tennessee; Remote; USD 75,000 - 110,000; Full time

Job summary

Dakota Software is seeking a Client Success Manager to drive adoption and business value for our SaaS platform. This fully remote role requires residency in the United States and focuses on guiding new and existing clients through implementation, adoption, and renewal processes.

You will own client projects from onboarding to value realization, coordinate with internal teams, and manage communications with stakeholders. Strong time management and presentation skills are essential for success.

Qualifications

• Bachelor's degree or equivalent experience in Sales, Business Admin or related field.
• Experience in a customer facing role such as customer success, account management, sales or consulting.
• Experience in Customer Success in a SaaS business preferred.
• SaaS software sales experience preferred.
• Skilled in time-management and prioritization to meet close deadlines.
• Ability to deliver high-quality presentations.

Responsibilities

• Act as the single point of accountability for all aspects of client projects and as an escalation point for internal and external resources.
• Project manage client onboarding to successful outcomes, accelerating the time they begin finding value.
• Collaborate with the Business Analyst to determine a solution to client request and project approach.
• Create Statements of Work (SOWs) and project plans with tasks organized against milestones.
• Monitor and facilitate completion of work requests and schedule deployments to client sites.
• Manage and facilitate project communications to stakeholders and project team members.
• Identify and manage project risks and work with clients to avoid or minimize impact.
• Maintain positive relationships with clients and manage client success, including measuring satisfaction and educating on new features.
• Mine current customer relationships for up-sale possibilities, expansions and renewals.
• Keep management abreast of developments in major accounts.

Skills

Client Success

SaaS

Account Management

Project Management

Time Management

Presentation Skills

Education

Bachelor's degree in Sales, Business Administration, or related field

Job description

Dakota Software is seeking a Client Success Manager to drive adoption and business value for our SaaS platform. This fully remote role requires residency in the United States and focuses on guiding new and existing clients through implementation, adoption, and renewal processes.

You will own client projects from onboarding to value realization, coordinate with internal teams, and manage communications with stakeholders. Strong time management and presentation skills are essential for success.