SaaS Client Success Lead — Onboarding & Growth

TechCollect; Rochester (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Retirement Plan

Health Insurance

Vision Insurance

Dental Insurance

Parental Leave

Job summary

TechCollect is an energetic startup based in Rochester, MI, delivering AI-powered SaaS solutions for HOA workflows. We seek a Client Success Lead to guide customers from initial engagement and a free trial to confident, paid usage, while fostering strong partner relationships.

You will work closely with customers and software partners to ensure smooth onboarding, rapid time-to-value, and measurable results that support ongoing adoption and retention.

Responsibilities

• Customer Engagement: Build relationships with prospective clients during their free trial, demonstrate the value of our platform, and convert them to paid subscription customers.
• Onboarding: Guide new clients through the onboarding process to ensure a smooth transition and quick adoption of our solution.
• Customer Support: Provide exceptional support to live customers by addressing inquiries, troubleshooting technical issues, and ensuring customer satisfaction.
• Adoption & Retention: Collaborate with clients to drive platform adoption, expand usage, and maximize retention.
• Cross-functional Collaboration: Partner with sales, marketing, and product teams to ensure a unified customer experience and provide feedback for continuous improvement.
• Problem-solving: Handle challenges creatively, from jumping into sales calls to resolving technical questions, with a focus on delivering solutions.

Job description

TechCollect is an energetic startup based in Rochester, MI, delivering AI-powered SaaS solutions for HOA workflows. We seek a Client Success Lead to guide customers from initial engagement and a free trial to confident, paid usage, while fostering strong partner relationships.

You will work closely with customers and software partners to ensure smooth onboarding, rapid time-to-value, and measurable results that support ongoing adoption and retention.