Remote Partner Support Engineer (Cloud & AI)

Jobgether SRL; United States; Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision coverage

Employee Assistance Program (EAP)

Paid time off

Remote work environment

AI-powered learning tools

Job summary

Jobgether SRL is seeking a Partner Support Engineer for a remote, full-time role in the United States. You will resolve advanced issues across cloud platforms, licensing, migrations, and identity, while guiding partners through complex scenarios and vendor ecosystems.

The role emphasizes collaboration with engineering, sales, and product teams, documentation, and knowledge sharing to improve partner experiences. A strong background in cloud tech and cybersecurity is essential.

Qualifications

• Proven experience in technical support within cloud computing, cybersecurity, SaaS, marketplaces, managed services, or similar tech environments.
• Demonstrated ability to handle complex escalations and advanced troubleshooting scenarios.
• Strong knowledge of cloud technologies, subscriptions, licensing, identity, migrations, and modern IT infrastructure.
• Experience across multiple tech product/vendor categories; relevant certifications are a plus.

Responsibilities

• Investigate and resolve advanced technical issues involving cloud platforms, billing, licensing, subscriptions, migrations, and identity.
• Manage complex escalations while balancing technical accuracy and partner experience.
• Collaborate with engineering teams and other technical specialists for deeper investigations or product-level support.
• Serve as a trusted technical advisor helping partners navigate vendor technologies and marketplace processes.
• Create and maintain knowledge articles, troubleshooting documentation, and support playbooks to improve consistency.
• Share expertise through training and enablement sessions for the team.

Skills

Cloud computing

Technical support

Cybersecurity

SaaS platforms

Escalation mgmt

Education

Bachelor's degree in related field

Job description

Jobgether SRL is seeking a Partner Support Engineer for a remote, full-time role in the United States. You will resolve advanced issues across cloud platforms, licensing, migrations, and identity, while guiding partners through complex scenarios and vendor ecosystems.

The role emphasizes collaboration with engineering, sales, and product teams, documentation, and knowledge sharing to improve partner experiences. A strong background in cloud tech and cybersecurity is essential.