SaaS Administrative Specialist — Growth Path

MS Shift, Inc.; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

MS Shift, Inc. is seeking a proactive Administrative Assistant to support our fast-growing SaaS organization. You will be the operations backbone, helping product, onboarding, and customer success deliver a world-class client experience.

This role offers a clear growth path into Onboarding, Customer Success, or Sales for those eager to build a long-term SaaS career. You’ll receive mentorship, training, and opportunities across departments as part of your professional development plan.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 4+ years of admin, customer service, or operational support roles (SaaS/tech preferred).
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication.
• Comfort using CRM, ticketing systems, collaboration apps, and cloud file management.
• Typing speed of 60+ WPM with minimal errors.

Responsibilities

• Coordinate daily communications, schedule meetings, and manage calendars for cross-department teams.
• Assist in preparing client documentation, onboarding materials, and customer reports.
• Maintain organized digital records within CRM and project management tools (Salesforce).
• Support new client setup processes, data accuracy, and activation of software licenses.
• Assist onboarding managers in preparing training sessions, tracking milestones, and gathering feedback.
• Respond to basic customer inquiries and route requests to appropriate departments.
• Update CRM entries, prepare proposals, and track follow-ups.
• Support marketing campaigns with administrative tasks such as contact list organization or event coordination.
• Collaborate with sales reps to ensure smooth handoffs from prospect to client onboarding.
• Help coordinate internal communications, company events, and performance dashboards.
• Maintain internal documents such as policies, SOPs, and department trackers.
• Identify opportunities to improve operational workflows using automation tools (Slack, Zapier, AI assistants).

Skills

Typing 60+ WPM

Organizational skills

Multitasking

Communication skills

Customer service

Education

Bachelor's degree or equivalent

Tools

Salesforce

Slack

Zapier

AI assistants

Job description

MS Shift, Inc. is seeking a proactive Administrative Assistant to support our fast-growing SaaS organization. You will be the operations backbone, helping product, onboarding, and customer success deliver a world-class client experience.

This role offers a clear growth path into Onboarding, Customer Success, or Sales for those eager to build a long-term SaaS career. You’ll receive mentorship, training, and opportunities across departments as part of your professional development plan.