Administrative Assistant

MS Shift, Inc.; Las Vegas (NV); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

MS Shift, Inc. is seeking a proactive Administrative Assistant to support our fast-growing SaaS organization. You will be the operations backbone, helping product, onboarding, and customer success deliver a world-class client experience.

This role offers a clear growth path into Onboarding, Customer Success, or Sales for those eager to build a long-term SaaS career. You’ll receive mentorship, training, and opportunities across departments as part of your professional development plan.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 4+ years of admin, customer service, or operational support roles (SaaS/tech preferred).
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication.
• Comfort using CRM, ticketing systems, collaboration apps, and cloud file management.
• Typing speed of 60+ WPM with minimal errors.

Responsabilités

• Coordinate daily communications, schedule meetings, and manage calendars for cross-department teams.
• Assist in preparing client documentation, onboarding materials, and customer reports.
• Maintain organized digital records within CRM and project management tools (Salesforce).
• Support new client setup processes, data accuracy, and activation of software licenses.
• Assist onboarding managers in preparing training sessions, tracking milestones, and gathering feedback.
• Respond to basic customer inquiries and route requests to appropriate departments.
• Update CRM entries, prepare proposals, and track follow-ups.
• Support marketing campaigns with administrative tasks such as contact list organization or event coordination.
• Collaborate with sales reps to ensure smooth handoffs from prospect to client onboarding.
• Help coordinate internal communications, company events, and performance dashboards.
• Maintain internal documents such as policies, SOPs, and department trackers.
• Identify opportunities to improve operational workflows using automation tools (Slack, Zapier, AI assistants).

Connaissances

Typing 60+ WPM

Organizational skills

Multitasking

Communication skills

Customer service

Formation

Bachelor's degree or equivalent

Outils

Salesforce

Slack

Zapier

AI assistants

Description du poste

We are seeking a proactive and detail-oriented Administrative Assistant to support our fast-growing SaaS organization. This is not a traditional admin role — you’ll be an integral part of the operations backbone that helps our product, onboarding, and customer success teams deliver a world-class client experience.

This position offers a clear growth path into Onboarding, Customer Success, or Sales for individuals eager to build a long-term career in the SaaS industry.

Key Responsibilities

Operational Support

• Coordinate daily communications, schedule meetings, and manage calendars for cross-department teams.
• Assist in preparing client documentation, onboarding materials, and customer reports.
• Maintain organized digital records within CRM and project management tools (Salesforce).

Customer & Onboarding Assistance

• Support new client setup processes, ensuring data accuracy and timely activation of software licenses.
• Assist onboarding managers in preparing client training sessions, tracking milestones, and gathering feedback.
• Respond to basic customer inquiries and route requests to the appropriate departments.
• Update CRM entries, prepare proposals, and track follow-ups.
• Support marketing campaigns with administrative tasks such as contact list organization or event coordination.
• Collaborate with sales reps to ensure smooth handoffs from prospect to client onboarding.

Team & Culture Support

• Help coordinate internal communications, company events, and performance dashboards.
• Maintain internal documents such as policies, SOPs, and department trackers.
• Identify opportunities to improve operational workflows using automation tools (e.g., Slack, Zapier, AI assistants).

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 4+ years of experience in administrative, customer service, or operational support roles (preferably in a SaaS or tech-driven environment).
• Strong organizational and multitasking skills with exceptional attention to detail.
• Excellent written and verbal communication abilities.
• Comfortable using SaaS tools such as CRM, ticketing systems, collaboration apps, and cloud file management.
• Typing speed of 60+ words per minute (WPM) with minimal errors.

This role is designed as a launchpad into the SaaS ecosystem. High-performing Administrative Assistants can progress into:

• Onboarding Specialist – leading new client implementations and training.
• Customer Success Associate – managing post-launch relationships and renewals.
• Sales Development Representative (SDR) – qualifying inbound leads and supporting account executives.

You’ll receive mentorship, structured training, and shadowing opportunities across these departments as part of your professional development plan.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.